GSGeetha Swaminathan
@geethaswaminathan
Senior Manager specializing in Assurance Testing and Compliance Management.
IndiaWhat I'm looking for
I am a dedicated Senior Manager with over 15 years of experience in Assurance Testing and Compliance Management, currently employed at SBI Card. My career has been marked by my ability to prepare comprehensive compliance test plans based on regulations and risk assessments, ensuring that all controls are effectively established and maintained. I have a proven track record of documenting test results, reporting issues, and collaborating with stakeholders to ensure timely resolution.
Throughout my tenure, I have successfully handled various responsibilities, including the creation of conflict of interest questionnaires, managing employee concerns, and preparing financial budgets for my department. My analytical skills have been instrumental in preparing MIS reports and dashboards, which have aided in tracking customer complaints and ensuring compliance with internal policies. I have also been involved in several key projects aimed at improving operational efficiency, including automation initiatives that have streamlined processes and reduced turnaround times.
Experience
Work history, roles, and key accomplishments
Senior Manager – Assurance Testing
SBI Card
Nov 2014 - Jan 2024 (9 years 2 months)
Led compliance testing and risk assessment initiatives, prepared compliance test plans, and documented test results. Managed conflict of interest processes and handled employee concerns, ensuring adherence to regulations and company policies.
Escalations Manager
SBI Card
Jun 2013 - Oct 2014 (1 year 4 months)
Analyzed defective areas and prepared MIS reports. Managed customer complaints and ensured timely resolution through effective tracking and reporting.
Call Monitoring Officer
SBI Card
Aug 2007 - Sep 2013 (6 years 1 month)
Monitored call quality, provided feedback to telecallers, and conducted process audits. Prepared reports on call performance and identified training needs.
Tele Calling Agent
SBI Card
Nov 2004 - Aug 2007 (2 years 9 months)
Conducted customer calls for dues collection and achieved monthly targets. Prepared reports on portfolio movement and customer feedback.
Education
Degrees, certifications, and relevant coursework
St. Mary’s Higher Secondary School
Higher Secondary Certificate, Commerce
Grade: 90%
Completed XII with commerce as the main subject, achieving 90% overall and 100% in Mathematics.
S. D. Vaishnava College
Bachelor of Commerce, Commerce
Pursued Bachelor of Commerce under Madras University, focusing on various aspects of commerce and business.
IUIndira Gandhi National Open University
Advanced Post Graduate Diploma, Computer Applications
Completed an Advanced Post Graduate Diploma in Computer Application, gaining skills in various computer applications and software.
IUIndira Gandhi National Open University
Certificate, Computing
Earned a Certificate in Computing, enhancing foundational computing skills and knowledge.
Availability
Location
IndiaAuthorized to work in
Job categories
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