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Shreya Sharma

@shreyasharma12

Message

Banking operations and quality assurance at RBL Bank, strengthening credit card process controls and reporting.

India

Message

At RBL Bank, I establish quality frameworks and process controls for credit card operations. I conduct audits, assess operational risks, and work with teams to address recurring errors.

I prepare quality MIS, dashboards, MD Decks, and MBR Reports for management review, and perform card statement reconciliation. I use Salesforce, Tableau, Pinnacle, and Advanced Excel for tracking, reporting, and analysis.

At HDFC Bank, I led a team of 11 off-roll staff and oversaw credit card underwriting and application processing. I assessed customer credit profiles, supported delinquency reduction, and processed 20,000 cases while generating INR 50 lakh revenue in FY 2023–24.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager | Quality Assurance

Current

RBL Bank

Jan 2024 - Present (2 years 8 months)

Established and maintained QA/QC frameworks for credit card operations, ensuring compliance with SOPs and regulatory requirements. Conducted quality checks, process audits, and risk assessments, and prepared MIS, dashboards, and MD decks for management review.

Salesforce Tableau Pinnacle Excel Pivot Tables Pivot Charts Quality Assurance Process Control Risk Assessment Regulatory Compliance MIS Reporting Credit Card Reconciliations

Assistant Manager

HDFC Bank

Jan 2021 - Dec 2024 (3 years 11 months)

Led a team of 11 off-roll staff in credit risk and underwriting operations, ensuring policy compliance and timely processing of credit card applications. Focused on reducing delinquency, managing escalations, and coordinating with cross-functional teams.

Credit Risk Underwriting Team Management KYC Due Diligence Bureau Reporting CIBIL Delinquency Rate Reduction Escalation Management Vendor Management Fraud Investigation MIS Reporting

Assistant Manager I

Utkarsh Small Finance Bank

Jan 2017 - Dec 2021 (4 years 11 months)

Coordinated cash management services, reconciled transactions for IMPS, UPI, and CMS, and handled ATM inquiries and customer complaints. Performed KYC verifications and managed customer CIF creation and account openings.