At Justdial, I own product and business outcomes for the travel category, defining its roadmap across visa, tour-package and travel-agent subcategories. I partner with Product and Engineering on requirements and priorities, and track performance through Power BI KPI and funnel dashboards.
I also drove GenAI-based features across 21 B2C categories, integrating Gemini and ChatGPT APIs for image tagging and query-intent classification. Earlier, at Infosys Ltd., I designed a customer appeasement feature in IBM Sterling OMS, contributing to an approximately 15% improvement in customer satisfaction and retention.
