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Geert Goukens

@geertgoukens

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Sales and customer service leader at TCM Netherlands, managing customer relationships and department training.

Philippines

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What I'm looking for

I’m looking for an innovative, dynamic and collaborative role that offers professional growth, continuous learning, and opportunities for leadership and decision-making. I’d like to use my customer service skills to improve client satisfaction and contribute ideas and solutions to organizational challenges.

At TCM Netherlands, I managed customer and colleague relationships and developed training plans after evaluating department heads’ skills. I worked there as Director from September 2023 to July 2025.

At HCL Krakau (Poland), I coordinated customer and supplier relationships, supported sales management and follow-up, and evaluated technical skills to develop training plans. I worked there as Team Leader / Network Administrator from November 2011 to December 2018.

I ran Sur-Plus Service, a company specializing in door-to-door and B2B sales, from February 1998 to January 2005. We sold mobile phone contracts and other products, and the company had a workforce of more than 40 employees.

Experience

Work history, roles, and key accomplishments

Director

TCM Netherlands

Sep 2023 - Jul 2025 (1 year 10 months)

Managed and ensured the upward movement of the company. Coordinated and managed relationships with customers and colleagues, evaluated skills of each head department, and developed and maintained training plans.

Management Customer Relationship Management Training and Development Leadership

Moderator

Moodies

Jul 2021 - Aug 2023 (2 years 1 month)

Chit-chat on dating site and send messages to the client.

Communication Skills Customer Service

Moderator

Cloud Workers

Jan 2019 - Jun 2021 (2 years 5 months)

Chit-chat on dating site and send messages to the client.

Communication Skills Customer Service

Team Leader / Network Administrator

HCL Krakau

Nov 2011 - Dec 2018 (7 years 1 month)

Managed distribution work, telephone traffic, and email box. Handled sales management and follow-up, ensured execution of BoP, coordinated relationships with customers and suppliers, evaluated technical skills, and developed training plans.

Team Leadership Network Administration Sales Management Customer Relationship Management Training and Development

Technical Support Analyst

Hewlett Packard

Feb 2006 - Oct 2011 (5 years 8 months)

Provided technical support for the Telfort project, sorting technical problems related to the Dutch mobile provider. Worked according to SLAs and prepared weekly reports for the team leader.

Technical Support Troubleshooting SLA Management Reporting

Team-Leader

Bosch Communications Systems

Jan 2005 - Jan 2006 (1 year)

Led the Dutch customer service team for the Abbot Medical supplier. Managed project planning and coordination, served as liaison with the project coordinator, and prepared weekly reports.

Team Leadership Project Management Customer Service Reporting