Gayle User
@gayleuser
I build operational systems and creative strategies for luxury brands, studios, and mission-driven ventures.
What I'm looking for
I've built and run a New York creative consultancy for 25 years, delivering brand strategy, content creation, art direction, and experiential production for Hermès, Cartier, Balenciaga, Proenza Schouler, Givenchy, LVMH, Nordstrom, and Vogue.
As Interim CEO at Mark Cross, I led an operational turnaround that cut time-to-market by 25%, reduced e-commerce returns from 23% to 4%, and grew online sales 30% in the first year. I also built lean teams, redesigned finance processes, improved warehousing and logistics, and aligned creative operations with sales goals.
Now in Portugal, I'm building a creative studio and artist residency while leading Casa do Sempre Agora and pursuing an MFA in Sculpture focused on mycelial systems.
Experience
Work history, roles, and key accomplishments
Principal
Casa do Sempre Agora
Oct 2024 - Present (1 year 11 months)
Leads an interdisciplinary creative consultancy spanning fashion, publishing, art, and experiential events, translating client vision into brand strategy, content, and experience design.
Partner / Creative Operations Manager
Delirante Ateliê
Oct 2024 - Present (1 year 11 months)
Co-building a creative studio and artist residency from the ground up, including a planned gallery, bookshop, native-plant garden, small-batch natural wine, and flower cultivation. Manages planning, vendor relationships, and on-the-ground operations for a multi-year capital project.
Founding Member
Chief
Jan 2019 - Jan 2025 (6 years)
Co-chaired the Social Justice Working Group within Moving the Needle, a member-led forum on business and social impact for senior women leaders.
President & CEO
Dizon Inc.
Jan 2000 - Dec 2024 (24 years 11 months)
Founded and ran a New York creative consultancy for 25 years, delivering brand strategy, content creation, art direction, and experiential production for global luxury brands. Built and led a multidisciplinary team, managing client relationships, budgets, and vendor networks across major fashion markets.
Interim Chief Executive Officer
Mark Cross
Jan 2024 - Nov 2024 (10 months)
Directed full operational turnaround of a heritage luxury brand, overhauling the ERP system, optimizing warehousing and logistics, and redesigning the product development cycle to cut time-to-market by 25%. Led a redesign of e-commerce product photography that reduced returns from 23% to 4% and grew online sales 30% within the first year.
Global Brand Director
Mark Cross
Jun 2023 - Jan 2024 (7 months)
Streamlined creative operations across marketing, e-commerce, and sales, systematizing image libraries, brand assets, and marketing materials for consistency at scale. Managed budgets for campaigns, shoots, and events while aligning creative output with brand positioning and sales goals.
Producer
KCD
Jan 1996 - Jan 2000 (4 years)
Produced fashion shows and events for global clients, managing production teams, vendors, casting, and budgets end to end.
Production Manager and Public Relations Coordinator
Calvin Klein
Jan 1993 - Jan 1996 (3 years)
Managed production and public relations coordination for a leading fashion house.
Assistant to the Creative Director
Goldberg Moser O'Neill
Jan 1993 - Jan 1996 (3 years)
Provided support to the creative director at an advertising agency.
Stylist Assistant
Lori Goldstein Ltd.
Jan 1993 - Jan 1996 (3 years)
Assisted renowned stylist Lori Goldstein in styling projects.
Investor Relations Assistant
Barclays Corporate & Investment Bank
Jan 1993 - Jan 1996 (3 years)
Assisted in investor relations activities at a major investment bank.
Education
Degrees, certifications, and relevant coursework
Universidade do Porto
Master of Fine Arts, Sculpture
2025 -
Pursuing a Master of Fine Arts in Sculpture, with research focused on mycelial systems.
University of Florida
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration with dual concentrations in Finance and Marketing and a minor in Women's Studies.
Parsons School of Design – The New School
Summer Intensive Studies, Fashion Design
Completed a Summer Intensive Studies program in Fashion Design.
Availability
Location
Authorized to work in
Job categories
Skills
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