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Gayle UserGU
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Gayle User

@gayleuser

I build operational systems and creative strategies for luxury brands, studios, and mission-driven ventures.

Portugal
Message

What I'm looking for

I'm seeking a defined window of high-caliber executive and operational support work with mission-driven, systems-minded organizations, ideally remote or hybrid in the UK or Portugal.

I've built and run a New York creative consultancy for 25 years, delivering brand strategy, content creation, art direction, and experiential production for Hermès, Cartier, Balenciaga, Proenza Schouler, Givenchy, LVMH, Nordstrom, and Vogue.

As Interim CEO at Mark Cross, I led an operational turnaround that cut time-to-market by 25%, reduced e-commerce returns from 23% to 4%, and grew online sales 30% in the first year. I also built lean teams, redesigned finance processes, improved warehousing and logistics, and aligned creative operations with sales goals.

Now in Portugal, I'm building a creative studio and artist residency while leading Casa do Sempre Agora and pursuing an MFA in Sculpture focused on mycelial systems.

Experience

Work history, roles, and key accomplishments

DA
Current

Partner / Creative Operations Manager

Delirante Ateliê

Oct 2024 - Present (1 year 11 months)

Co-building a creative studio and artist residency from the ground up, including a planned gallery, bookshop, native-plant garden, small-batch natural wine, and flower cultivation. Manages planning, vendor relationships, and on-the-ground operations for a multi-year capital project.

DI

President & CEO

Dizon Inc.

Jan 2000 - Dec 2024 (24 years 11 months)

Founded and ran a New York creative consultancy for 25 years, delivering brand strategy, content creation, art direction, and experiential production for global luxury brands. Built and led a multidisciplinary team, managing client relationships, budgets, and vendor networks across major fashion markets.

MC

Interim Chief Executive Officer

Mark Cross

Jan 2024 - Nov 2024 (10 months)

Directed full operational turnaround of a heritage luxury brand, overhauling the ERP system, optimizing warehousing and logistics, and redesigning the product development cycle to cut time-to-market by 25%. Led a redesign of e-commerce product photography that reduced returns from 23% to 4% and grew online sales 30% within the first year.

BB

Investor Relations Assistant

Barclays Corporate & Investment Bank

Jan 1993 - Jan 1996 (3 years)

Assisted in investor relations activities at a major investment bank.

Education

Degrees, certifications, and relevant coursework

Universidade do Porto logoUP

Universidade do Porto

Master of Fine Arts, Sculpture

2025 -

Pursuing a Master of Fine Arts in Sculpture, with research focused on mycelial systems.

University of Florida logoUF

University of Florida

Bachelor of Science, Business Administration

Earned a Bachelor of Science in Business Administration with dual concentrations in Finance and Marketing and a minor in Women's Studies.

PS

Parsons School of Design – The New School

Summer Intensive Studies, Fashion Design

Completed a Summer Intensive Studies program in Fashion Design.

Tech stack

Software and tools used professionally

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