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gautam salunke

@gautamsalunke

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Support Business Analyst specializing in Pharma SFA implementations and enablement.

India

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What I'm looking for

I seek a role implementing and supporting pharma SFA/CRM solutions with strong client-facing responsibilities, opportunities for cross-functional collaboration, and scope to improve onboarding, data quality, and product adoption.

I am a Support Business Analyst with 4+ years of hands-on experience implementing and supporting PRxCloud, a cloud-based SFA for pharmaceutical companies. I specialize in ERP/CRM integration, field-force automation, workflow configuration, master-data management, and client onboarding, and I regularly partner with development, QA, and product teams to deliver reliable solutions.

I have driven measurable improvements—reducing onboarding time by 30%, improving data accuracy by 40%, and lowering ticket volume by 25%—while conducting 100+ training sessions across India. I focus on practical, SLA-driven support, proactive configuration fixes, and clear documentation to enable client teams and improve operational KPIs.

Experience

Work history, roles, and key accomplishments

Current

Support Business Analyst

Current

EnClient Pvt. Ltd.

Aug 2021 - Present (4 years 5 months)

Implemented and configured PRxCloud SFA for pharmaceutical clients, reducing onboarding time by 30% and improving data accuracy by 40% through master data validation and workflow audits. Led support, troubleshooting and training efforts, conducting 100+ sessions and reducing ticket volume by 25% via proactive fixes and process improvements.

PRxCloud Implementation SFA DCR Configuration Data Validation Client Onboarding Web & Mobile App Analysis Zoho Projects

Education

Degrees, certifications, and relevant coursework

Dr. D.Y. Patil's Science & Computer Science College, Akurdi, Pune

Bachelor of Computer Science, Computer Science

2022 - 2024

Grade: 7.98 CGPA

Completed Bachelor of Computer Science with a 7.98 CGPA from Pune University, covering core computer science topics and practical computing skills.

ABHINAV Education Society's Institute of Management & Research, NRAHE, Pune

Master of Computer Application, Computer Applications

2019 - 2022

Grade: 7.86 CGPA

Completed Master of Computer Application with a 7.86 CGPA from Pune University, focusing on application development and technical skills relevant to enterprise software implementation.