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gaurav nath

@gauravnath

Technical Support Consultant at Altera Digital Health who supported Paragon General Finance ERP and resolved healthcare finance system issues.

India

Message

What I'm looking for

I'm seeking to grow into a Senior ERP Functional Analyst or Consultant role in healthcare finance.

At Altera Digital Health, I provided Tier 1 and Tier 2 support for Paragon General Finance ERP modules, including Accounts Payable, General Ledger, Payroll, and Fixed Assets. I used SQL-based troubleshooting and root cause analysis to address application and configuration issues.

I validated system reports and reconciled financial data discrepancies, helping reduce average incident resolution time. I also coordinated complex issue escalations through ServiceNow and delivered end-user training, SOPs, and knowledge base documentation.

At Sunknowledge Services Inc, I worked across US healthcare revenue cycle management, from claims processing and eligibility verification to denial management and payment posting. I also audited RCM transactions and trained team members on process and documentation standards.

Experience

Work history, roles, and key accomplishments

Technical Support Consultant

Altera Digital Health

Aug 2023 - Aug 2025 (2 years)

Provided Tier 1/Tier 2 technical support for Paragon General Finance ERP modules, performed root cause analysis and SQL-based troubleshooting, and coordinated with development teams to resolve complex issues.

Paragon General Finance ERP Accounts Payable General Ledger Accountant Payroll Fixed Assets Tier 1 Tier 2 Technical Support Incident Management Root Cause Analysis SQL Database Troubleshooting ITIL SLA Compliance ServiceNow Report Validation Training Documentation

Quality Analyst

Sunknowledge Services Inc

Jun 2018 - Jun 2023 (5 years)

Managed end-to-end US healthcare Revenue Cycle Management processes including medical billing, claims processing, and denial management, and performed quality analysis to ensure SLA compliance.

Revenue Cycle Management Medical Billing Claims Processing Eligibility Verification Prior Authorizations AR Calling Denial Management Payment Posting Reconciliations Quality Analysis SAP CRM QS1 BT Software Training Mentorship

Customer Support

Concentrix

Nov 2016 - Mar 2018 (1 year 4 months)

Delivered high-volume customer service support for US-based clients, documented interactions in CRM software, and consistently met SLA and quality benchmarks.

Customer Support CRM Software SLA Compliance Quality Assurance Documentation