GAURAV KUMAR
@gauravkumar8
Experienced HR Coordinator with a focus on employee engagement.
What I'm looking for
I am a result-driven HR Coordinator with over 9 years of experience, including more than 3 years dedicated to providing comprehensive HR support. My expertise spans recruitment, employee relations, performance management, and compliance. I have a proven ability to manage multiple projects and streamline processes, fostering a positive work environment.
Currently, I work at Fanatics, where I have developed and implemented HR strategies aligned with organizational goals, driving employee engagement and satisfaction. I act as the single point of contact for employee relations and HR operations, ensuring high-quality deliverables across the employee lifecycle, from onboarding to offboarding.
My background in the hospitality industry has equipped me with strong problem-solving skills and a commitment to exceptional customer service. I am passionate about enhancing employee experiences and contributing to a thriving workplace culture.
Experience
Work history, roles, and key accomplishments
HR Coordinator
Fanatics
Jun 2021 - Present (4 years)
As an HR Coordinator, developed and implemented HR strategies aligned with organizational goals, focusing on employee engagement, retention, and satisfaction. Managed employee relations, performance management, and streamlined HR operations to enhance the employee lifecycle experience.
Engagement Manager
The Executive Centre
Jan 2021 - Jun 2021 (5 months)
Managed client engagement and brand loyalty initiatives while supervising office maintenance and setup. Ensured high-quality service delivery and handled client onboarding and support.
Help Desk Executive
Quest Corp- Franklin Templeton
Feb 2018 - Oct 2018 (8 months)
Provided non-technical email and chat support, handling complaints and ticket generation. Maintained accurate data entry and facility maintenance records.
Team Leader- Front Desk
Le Meridien Kochi
Sep 2016 - Sep 2017 (1 year)
Led front desk operations, ensuring guest satisfaction through effective complaint resolution and service delivery. Managed billing, inventory, and night audits.
Front Office Agent
Novotel Hyderabad Airport
May 2015 - Jul 2016 (1 year 2 months)
Provided exceptional front desk service, managing guest interactions and complaints. Responsible for billing, inventory management, and maintaining accurate records.
Associate Software Trainee
Tribro SoftTech
Aug 2014 - Feb 2015 (6 months)
Gained hands-on experience in software development by learning and implementing Java frameworks. Assisted in project development and completed an online bookstore project.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Shillong
Post Graduate Certification, Human Resource Management
2023 - 2024
Pursuing a Post Graduate Certification in Human Resource Management, focusing on advanced HR strategies, employee engagement, and performance management.
Chaitanya Engineering College
Bachelor of Technology, Computer Science
2010 - 2014
Completed a Bachelor of Technology in Computer Science, gaining foundational knowledge in programming, software development, and systems analysis.
Availability
Location
Authorized to work in
Job categories
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