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GAURAV KUMAR

@gauravkumar8

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Experienced HR Coordinator with a focus on employee engagement.

India

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What I'm looking for

I am looking for a role that values employee engagement and offers opportunities for professional growth.

I am a result-driven HR Coordinator with over 9 years of experience, including more than 3 years dedicated to providing comprehensive HR support. My expertise spans recruitment, employee relations, performance management, and compliance. I have a proven ability to manage multiple projects and streamline processes, fostering a positive work environment.

Currently, I work at Fanatics, where I have developed and implemented HR strategies aligned with organizational goals, driving employee engagement and satisfaction. I act as the single point of contact for employee relations and HR operations, ensuring high-quality deliverables across the employee lifecycle, from onboarding to offboarding.

My background in the hospitality industry has equipped me with strong problem-solving skills and a commitment to exceptional customer service. I am passionate about enhancing employee experiences and contributing to a thriving workplace culture.

Experience

Work history, roles, and key accomplishments

Current

HR Coordinator

Current

Fanatics

Jun 2021 - Present (4 years)

As an HR Coordinator, developed and implemented HR strategies aligned with organizational goals, focusing on employee engagement, retention, and satisfaction. Managed employee relations, performance management, and streamlined HR operations to enhance the employee lifecycle experience.

Employee Engagement HR Operations Performance Management Conflict Resolution HR Analytics Compliance Management Onboarding Benefits Administration

Engagement Manager

The Executive Centre

Jan 2021 - Jun 2021 (5 months)

Managed client engagement and brand loyalty initiatives while supervising office maintenance and setup. Ensured high-quality service delivery and handled client onboarding and support.

Client Engagement Vendor Management Procurement Team Leadership Complaint Handling Data Reporting

Help Desk Executive

Quest Corp- Franklin Templeton

Feb 2018 - Oct 2018 (8 months)

Provided non-technical email and chat support, handling complaints and ticket generation. Maintained accurate data entry and facility maintenance records.

Customer Support Data Entry Complaint Handling Ticketing Systems Maintenance Communication Skills Problem Solving Teamwork Time Management

Team Leader- Front Desk

Le Meridien Kochi

Sep 2016 - Sep 2017 (1 year)

Led front desk operations, ensuring guest satisfaction through effective complaint resolution and service delivery. Managed billing, inventory, and night audits.

Team Leadership Guest Service Billing Management Night Audit Staff Training Operational Management

Front Office Agent

Novotel Hyderabad Airport

May 2015 - Jul 2016 (1 year 2 months)

Provided exceptional front desk service, managing guest interactions and complaints. Responsible for billing, inventory management, and maintaining accurate records.

Complaint Handling Invoice Management Data Management Customer Service Team Coordination Scheduling Brand Loyalty Hospitality

Associate Software Trainee

Tribro SoftTech

Aug 2014 - Feb 2015 (6 months)

Gained hands-on experience in software development by learning and implementing Java frameworks. Assisted in project development and completed an online bookstore project.

Java Hibernate Software Development Project Management Framework Problem Solving Team Collaboration Technical Documentation Code Review

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Shillong

Post Graduate Certification, Human Resource Management

2023 - 2024

Pursuing a Post Graduate Certification in Human Resource Management, focusing on advanced HR strategies, employee engagement, and performance management.