Gaurav kumar
@gauravkumar24
I architect Microsoft Dynamics 365 CRM and RevOps systems that turn data into measurable revenue growth.
IndiaWhat I'm looking for
I’m a CRM & RevOps Architect with 16 years of experience designing, implementing, and scaling enterprise CRM ecosystems that drive measurable revenue impact. I’ve led end-to-end Microsoft Dynamics 365 CRM redesigns—from entity modeling and schema governance to lead lifecycle automation (Lead→MQL→SQL→Opportunity→Revenue) and full-funnel visibility.
At NetCom Learning, I built unified revenue systems by partnering with Sales, Marketing, RevOps, and Finance—automating workflows, improving data consistency by 60%, and reducing lead response time by 40%. I also architect centralized SQL Server data warehouse analytics (via SSIS ETL) and delivered AI-enabled experiences like semantic CRM search (RAG) and LLM-driven sales assistants, backed by hands-on integration across CRMs, ERP, and marketing platforms.
Experience
Work history, roles, and key accomplishments
AVP CRM & RevOps Architect
NetCom Learning
Oct 2016 - Present (9 years 6 months)
Architected an end-to-end Microsoft Dynamics 365 CRM ecosystem and lead-to-revenue lifecycle, improving data consistency by 60% and reducing lead response time by 40%. Built real-time integrations, scaled the engineering team from 0 to 60 (3× scalability, 60% better deployment efficiency), and delivered lead-journey analytics and an AI sales assistant that cut rep research time by 40%.
Developed frontend features for an Intelligent Home Smart TV application using AngularJS and built a hosted Video-on-Demand navigation experience for Amazon Fire TV using Angular 2.
Senior Web Developer
Fitho
Jan 2011 - Jan 2013 (2 years)
Led development of an online diet management system, optimizing costs by 50% and doubling revenue within six months.
Software Engineer
Ebizon Netinfo
Jan 2009 - Jan 2011 (2 years)
Developed backend systems and web modules for customer-facing applications and implemented early CRM-like workflow features.
Education
Degrees, certifications, and relevant coursework
Woolf University (Scaler Neovarsity)
Master of Science in Computer Science, Computer Science
2022 - 2024
M.Sc. in Computer Science with a specialization in AI and Machine Learning at Woolf University (Scaler Neovarsity) from 2022 to 2024.
MIT Moradabad
Bachelor of Technology in Computer Science and Engineering, Computer Science & Engineering
2004 - 2008
B.Tech in Computer Science & Engineering at MIT Moradabad (UPTU, Lucknow) from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Gaurav?
You can contact Gaurav and 90k+ other talented remote workers on Himalayas.
Message GauravFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
