Open to opportunities

Salah Aldin Khoder

@salahaldinkhoder

Message

I build scalable customer support teams, CRM operations, and escalation governance.

United Arab Emirates

Message

What I'm looking for

I'm looking to lead and scale customer or talent support operations, strengthen CRM systems, improve SLA performance, and build high-performing teams through practical process optimization and cross-functional collaboration.

I've built and scaled customer and talent support operations at Squadio, Merit Incentives, Joi Gifts, and Noon. At Squadio, I set up the Talent Support team and led Zoho One implementation across departments, including workflow automation, dashboards, and integrations.

I've led remote teams across three countries, redesigned Zendesk CRM structures, built SLA and QA frameworks, and managed complex escalations, compliance, workforce planning, and performance coaching. My experience combines customer experience strategy, operational governance, and data-driven process improvement.

Experience

Work history, roles, and key accomplishments

Current

Talent Support Manager

Current

Squadio

Oct 2024 - Present (1 year 11 months)

Set up and structured the Talent Support team, including hiring, onboarding, role definition, and workflow design. Recruited and trained team members, establishing KPIs, performance standards, and daily operational oversight.

CRM Implementation Escalation Management Performance Management Workforce Planning Compliance and Governance Process Optimization