Open to opportunities

Garrett Duncan

@garrettduncan

Technical support specialist delivering software and network troubleshooting to keep agents productive and systems secure.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver reliable technical support for software and networks, quickly troubleshoot issues, and improve service quality through proactive analysis, clear communication, and process improvements.

I’m a technology-inclined support professional with a customer-oriented attitude, known for strong troubleshooting, remote support, and error detection. I provide network and software support, analyze system performance and security, and resolve issues quickly to drive an optimal user experience.

In my Field Support Specialist II and I roles at American National Insurance, I represented the company by supporting agents with critical software and applications—logging every call, researching solutions, and proactively identifying common issues to improve service quality and reduce response times. I also bring experience from underwriting and lead generation, and I’ve managed warehouse operations by implementing inventory management systems and improving process efficiency.

Experience

Work history, roles, and key accomplishments

Current

Field Support Specialist II

Current

American National Insurance

Sep 2020 - Present (5 years 6 months)

Provided technical support to agents for company software and applications, resolving application-related issues and minimizing disruptions. Logged each call to identify recurring problems and collaborated cross-functionally to streamline processes and reduce response times.

Remote Support Technical Troubleshooting Support Software Customer Service Process Improvement

Field Support Specialist I

American National Insurance

Jun 2019 - Sep 2020 (1 year 3 months)

Served as a direct representative providing critical support to agents for company software and applications. Resolved technical issues, maintained detailed call logs to identify common problems, and coordinated with cross-functional teams to improve service quality and response times.

Remote Support Technical Troubleshooting Support Software Customer Service Process Improvement

Associate Underwriter I

American National Insurance

Nov 2017 - Jun 2019 (1 year 7 months)

Reviewed and processed inbound requests by coordinating with state underwriters and agents to ensure accurate, timely processing. Conducted policy reviews, applied correct rating and premium information, and reduced application processing time while maintaining risk assessment quality standards.

Underwriting Support Policy Reviews Risk Assessment Customer Support

Lead Qualifier & Inside Sales

Resource Marketing Corp.

Jul 2017 - Nov 2017 (4 months)

Represented the company by generating interest and qualifying potential customers for incentives and programs. Managed lead pipelines in CRM tools, matched borrowers with lenders, and coordinated communication to streamline the lending process.

Lead Qualification CRM Management

Warehouse Manager

Sycaway Creamery

Jan 2011 - Jul 2017 (6 years 6 months)

Managed dairy cooler and ice cream freezer operations, overseeing incoming and outgoing shipments to ensure accuracy and timeliness. Maintained inventory counts, enforced organization processes, and improved warehouse efficiency by implementing new inventory management systems and procedures.

Inventory Management Warehouse operations Process Improvement Team Leadership