At Ascendion, I own delivery of Core Data & Data Products for Agentic AI solutions, working with business and engineering teams to keep projects on schedule. I also guide requirements and solution evaluation for AI deployments, drawing on working knowledge of RAG architecture, agent design, prompt engineering, and LLM fundamentals.
I drive adoption of autonomous AI agent solutions, including Microsoft Copilot-based workflows. My work has contributed to a 20% reduction in manual effort across enterprise processes, and I turn client feedback into product and workflow improvements.
At Birdeye, I managed an $8M ARR portfolio of mid-market and enterprise clients across Australia, supporting retention and adoption. I delivered onboarding, QBRs, and success plans, and converted 50% of monthly clients to annual or multi-year contracts.
At Freshworks, I managed a $3.5M ARR portfolio across India and APAC. I used Freshservice to help improve incident management efficiency by 30%, and tracked customer health, churn risk, and adoption using Power BI, Freshdesk, and Freshsuccess.
