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Gargi Sharma

@gargisharma87

Customer Success leader at SingleInterface, improving retention and onboarding while supporting 370K+ locations across India and South East Asia.

India

Message

At SingleInterface, I align customer success KPIs and processes across South East Asia, and train teams and clients on the SI Tool and Google Business Profile management.

I deployed a Verification Dashboard to track location onboarding progress, replacing manual sheets. I also use AI platforms and Google Keyword Planner to audit listing performance and recommend improvements.

As Senior Manager, Client Servicing & Implementation at SingleInterface, I led local SEO and store page implementations for 80+ brands Pan India. I also optimised Google, Bing and Meta publisher integrations to improve data accuracy and GRR.

Earlier, I founded the Home Loan Division at Prithvee PropMart Pvt Ltd and developed relationship-driven sales strategies at My Loan 24x7. Across my work, I’ve contributed to customer retention, onboarding and implementation in SaaS and financial services.

Experience

Work history, roles, and key accomplishments

Current

Associate Director – Customer Success

Current

SingleInterface

Aug 2021 - Present (5 years 2 months)

Leads customer success and implementation for South East Asia, aligning KPIs, training teams, and integrating tools like HubSpot and Freshdesk. Manages revenue projections, billing, and collections while driving automation and performance audits.

Customer Success Client Onboarding Implementation KPI Alignment Training HubSpot Freshdesk Google Business Profile AI Auditing Revenue Management Billing Collections SLA Management CSAT Cross functional Leadership

Senior Manager, Client Servicing & Implementation

SingleInterface

Jul 2018 - Jul 2021 (3 years)

Led local SEO and store page implementations for 80+ brands across India, optimizing publisher integrations and providing operational reports to C-level leadership.

Local SEO Store Page Optimization Publisher Integration Specialist Google Bing Meta GRR Operational Reporting Retention

Manager, Implementation & Data Operations

SingleInterface

Feb 2015 - Jul 2018 (3 years 5 months)

Managed end-to-end data sanitisation and publishing, ensuring 100% compliance with publisher standards and improving customer retention through data accuracy.

Data Sanitization Data Publishing Editorial Standards Data Accuracy Customer Retention Search Platform