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Garbens Jeune

@garbensjeune

Customer support specialist at Transat A.T, handling flight reservations and bilingual French-English customer inquiries.

Canada

Message

At Transat A.T, I handled incoming customer calls, supported French- and English-speaking customers, assisted with flight reservations, and processed refund requests. I used Salesforce to track customer interactions.

At LineOne Contact Centres, I responded to customer inquiries and provided bilingual support. I also created and refined natural-language prompts at TransPerfect, and I currently deliver food orders for SkipTheDishes.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

SkipTheDishes

Mar 2021 - Present (5 years 8 months)

Picked up and delivered food orders promptly, ensuring customer satisfaction. Optimized routes using GPS to minimize delivery time and provided exceptional customer service by maintaining clear communication and resolving issues.

Delivery GPS navigation Customer Service Time Management Route Optimization

Bilingual Customer Support Specialist

LineOne Contact Centres

Jul 2025 - Sep 2025 (2 months)

Responded to inbound customer inquiries professionally and promptly, delivering courteous and effective support. Adhered to SOPs, company policies, and regulatory requirements while meeting daily performance targets.

Customer Service Communication Skills Conflict Resolution Remote Work Standard Operating Procedures

Language Data Annotator

TransPerfect

Sep 2024 - Dec 2024 (3 months)

Developed natural language prompts mimicking human interactions across various styles and topics. Checked and refined prompts to meet quality standards for natural language and user engagement.

Natural Language Processing Data Annotation Quality Assurance Prompt Engineering

Call Center Agent

Transat A.T.

Jan 2023 - Feb 2023 (1 month)

Managed incoming calls and provided bilingual support for French and English speakers. Utilized Salesforce to track customer interactions and assisted with flight reservations and refund requests.

Salesforce Bilingual Support Customer Service Flight Reservation Refund Handling

Customer Service Representative

IOSolutions Contact Center Inc.

Aug 2022 - Jan 2023 (5 months)

Provided bilingual support and managed incoming calls, assessing customer needs by examining account and billing details. Offered products and services to meet customer needs and transferred complex issues to specialized teams.

Bilingual Support Customer Service Upselling Account Management Call Handling