Ganna kamel

Managed end-to-end client data operations for a US tax advisory firm, preparing IRS-ready cost segregation reports with 100% field completion and zero errors. Led virtual site visits to capture depreciable asset data and standardized CRM/document naming across project stages to reduce rework for a 40+ member remote team in 7 countries.

Directed daily operations across front office, housekeeping, F&B, and reservations for a Forbes-rated luxury resort, managing staff scheduling, performance tracking, and cross-department training. Served as the primary escalation point for complex guest issues, enforcing quality and compliance standards aligned to Forbes Travel Guide requirements.

Managed reservations, revenue tracking, and daily performance reporting for 11+ luxury properties across the UAE, Maldives, Seychelles, and Scotland to inform executive pricing and commercial strategy. Achieved Top Performer for 3 consecutive months and Employee of the Year (95.8% VOC & audit), training new joiners on Opera Cloud PMS, ADR tracking, and monthly reconciliation; supported stop-sale a

Managed high-volume reservations and loyalty escalations for 2,000+ properties across the US and Canada remotely, and was selected by Hilton Corporate to relocate to Colorado, US for 6 months to lead the Fraud & Escalations department transition. Used Hilton’s enterprise CRM to track issue patterns, resolve Hilton Honors escalations, manage GDPR-compliant fraud cases, and monitor team KPIs and qua

Provided direct executive support to the Chairman, including calendar management, confidential documentation, pitch deck preparation, and briefing materials for leadership and external stakeholders. Managed CRM pipeline tracking, lead follow-ups, and weekly sales reporting, serving as the primary liaison between the Chairman, clients, and cross-functional teams.

Mini MBA in Strategic Planning & General Management at IUESD in Cairo from 2022 to 2023.