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Ganna kamel

@gannakamel

OPERATIONS LEADERSHIP & BUSINESS OPERATIONS Business Operations | Revenue Operations | Process Improvement | Cross-Functional Execution

Egypt

Message

What I'm looking for

Focused on business operations, operational strategy, and execution in high-growth organizations. Strong interest in roles that combine cross-functional leadership, process design, and operational excellence to build scalable, efficient businesses

Operations and business leader with 7+ years of experience leading teams, managing cross-functional operations, and

driving process improvement across founder-led businesses, multi-property hospitality, revenue operations, fraud

operations, and US cost segregation. Combines strategic planning with hands-on execution, with experience in revenue

recovery, operational controls, workflow design, and AI-enabled process improvement across international remote teams.

Experience

Work history, roles, and key accomplishments

Operations & Project Delivery Manager

Maven Cost Segregation Tax Advisors

Jan 2026 - Sep 2026 (8 months)

Owned end-to-end operational delivery across US cost segregation studies, from property intake and verification through engineering handoffs, financial reconciliation, and final reporting.
Directed project by identifying missing information, defining required actions and coordinating with Engineering to resolve delivery blockers.
Developed SOPs and strengthened workflow controls for Automtion

IRS Ready Reporting Data Auditing Financial Validation CRM Management Data Quality Assurance Process Standardization Optimization

Operations Assistant Manager

Jumeirah

Apr 2025 - Sep 2025 (5 months)

Oversaw daily operations across Front Office, Housekeeping, F&B, and Reservations. Coordinated teams, performance, scheduling, reconciliation, and complex escalations while maintaining Forbes standards. Led cross-functional training and addressed operational issues at source to improve execution and consistency

Performance Monitoring Staff Scheduling Quality and Compliance Quality Assurance Operations Management Hotel Operations Hotel operations management Process Improvement Process Optimization

Senior Revenue Operations TeamLead

JA Resorts & Hotels

Nov 2023 - Apr 2025 (1 year 5 months)

Directed reservation and revenue workflows across 11 luxury properties across the UAE, Maldives, Seychelles, and Scotland. Managed inventory, availability, stop-sales, and overbooking decisions. Built a reconciliation SOP from scratch and standardized reporting and revenue processes across the operation.

Reservations Management Opera Cloud PMS Stop Sale Management Overbooking Support performance reporting Revenue Cycle Management Revenue Operations Operations Management

Loyalty Fraud Operations Superviso

Hilton Corporate

Oct 2022 - Nov 2023 (1 year 1 month)

Directed loyalty fraud operations supporting 2,000+ Hilton properties across the US and Canada. Led complex investigations, high-volume escalations, and cross-functional case resolution while maintaining accuracy, consistency, and strong coordination with hotel leadership and corporate teams.

Quality and Compliance Reservations Management Enterprise CRM (Hilton)Fraud Management GDPR Compliance KPIs Service Quality Management Hotel operations management

Fraud Operations Trainer

Hilton

Mar 2023 - Aug 2023 (5 months)

Selected as a Certified Department Trainer for the transition of fraud operations from Egypt to the US. Trained US-based teams on investigation procedures, systems, and workflows, while developing standardized training materials and supporting operational continuity with US leadership.

Transitions Fraud Detection Fraud Prevention Training and Development Hotel Operations Hotel Management Hospitality

Associate Founder

El Marsam Group

Jan 2019 - Aug 2022 (3 years 7 months)

Partnered directly with the founder across operations, sales, and strategic initiatives. Built and improved workflows, coordinated internal teams and external providers, led client engagements, and identified operational gaps to improve execution, accountability, and the way work moved across the business.

Stakeholder Management Cross functional Coordination Operations Management Process Improvement Process Optimization Startup Development Stakeholder Engagement Strategic Planning