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Ganiyu Zainab

@ganiyuzainab

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Dedicated virtual assistant with expertise in customer service support.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a passionate virtual assistant and customer service support specialist with a proven track record of enhancing client satisfaction through effective communication and problem-solving. My experience includes managing administrative tasks, scheduling meetings, and providing exceptional customer service across various platforms.

At Nee's Ink, I successfully reduced scheduling conflicts by 40% and improved email response times, which significantly increased client satisfaction. My role involved not only addressing customer inquiries but also implementing an automated filing system that streamlined document retrieval, showcasing my commitment to efficiency and organization.

With strong organizational skills and a tech-savvy approach, I thrive in fast-paced environments, utilizing CRM tools and communication platforms to manage multiple tasks effectively. I am eager to bring my skills to a dynamic team where I can contribute to operational excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Nee's Ink

Sep 2023 - Aug 2024 (11 months)

Managed administrative tasks including scheduling meetings, organizing files, and handling emails. Conducted research and prepared reports to streamline operations, reducing scheduling conflicts by 40% and improving email response time.

Communication Skills

Customer Service Support

Nee's Ink

Sep 2023 - Aug 2024 (11 months)

Handled customer inquiries via phone, email, and chat, providing accurate information and resolving complaints. Assisted with order processing and maintained detailed records, increasing customer satisfaction by 25%.

Communication Skills Problem Solving Order Processing

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor's Degree, Human Resources Management

2022 -

Currently studying Human Resources Management, gaining knowledge in employee relations, recruitment, and organizational behavior to effectively manage human capital.

Institute of Chartered Accountants of Nigeria

Associate of Accounting Technicians, Accounting

2023 - 2024

Pursuing an Associate of Accounting Technicians qualification, focusing on essential accounting principles and practices to enhance professional skills in the accounting field.