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Gagan Malik

@gaganmalik

French language specialist at Amazon supporting marketplace sellers with account health, product listings, and FBA guidance.

India

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What I'm looking for

I'm seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives.

At AmazonDevelopmentCentrePvt.Ltd., I supported French-speaking sellers with complex inquiries, account growth, and marketplace policy compliance. I shared guidance on inventory, pricing, promotions, account health, product listings, and FBA.

Previously, I provided French-language chat support at Concentrix Daksh Pvt. Ltd. and French IT helpdesk support at TechMahindraPvt.Ltd. My experience also includes French-language support for credit products, banking services, and account management at SitelGroupPvt. Ltd.

Experience

Work history, roles, and key accomplishments

Selling Partner Support French

Amazon Development Centre Pvt. Ltd.

Jul 2022 - Feb 2026 (3 years 7 months)

Collaborated with internal teams to resolve complex seller inquiries, optimize account growth, and ensure compliance with Amazon marketplace policies. Provided actionable insights on inventory management, pricing strategies, and promotional campaigns using French proficiency.

Amazon Marketplace Amazon Seller Central FBA Product Listing Optimization Account Health Monitoring MySQL French ITSM E Commerce Operations

French Language Chat Support Executive

Concentrix Daksh Pvt. Ltd.

May 2021 - Jul 2022 (1 year 2 months)

Managed 50+ concurrent customer inquiries daily via chat in French/English, ensuring quick resolution and high satisfaction. Delivered technical support, complaint management, e-commerce troubleshooting, and multilingual correspondence for vendor/catalog processes.

French English Customer Support Technical Support Complaint Management E Commerce Troubleshooting Multilingual Correspondence

French Language Specialist (IT Helpdesk Support)

Tech Mahindra Pvt. Ltd.

Mar 2020 - Apr 2021 (1 year 1 month)

Provided IT helpdesk support in French, resolving hardware installation, software tools issues, network troubleshooting, and VPN configuration for global clients. Supported remote desktop tools and customer support technology, enhancing operational efficiency in multilingual environments.

French IT Helpdesk Hardware installation Software Tools Network Troubleshooting VPN Configuration Remote Desktop Tools Customer Support Technology

French Language Expert

Sitel Group Pvt. Ltd.

Sep 2019 - Jan 2020 (4 months)

Delivered comprehensive French language support for credit products, banking services, and account management, resolving inquiries efficiently. Managed credit management systems and professional correspondence, applying technical French support skills.

French Credit Products Banking Services Account Management Credit Management Professional Correspondence Complaint Resolution Call Center Operations