Lebogang Sindane

I’m an IT Support professional with 2+ years’ experience troubleshooting and resolving complex customer and client network issues for local and global ISPs. I stay patient and empathetic, keeping calm under pressure while handling high-volume calls, chats, and emails in entirely remote environments.

I combine deep technical expertise across DSL, ADSL, VDSL, fibre, and wireless (Wi‑Fi)—plus TCP/IP and Router/Modem configuration—so customers get clear, practical fixes fast. I also support mail server environments and perform fault logging on ticketing systems (Zendesk and Unibase), including remote assistance through CPE management and Amazon IOT Core.

In my roles, I’ve consistently improved outcomes through both service quality and automation. I resolved 30+ daily DSL/fibre/wireless and power-related inquiries, trained internal AI Large Language models using call logs and troubleshooting guides, and reduced customer churn by 15% through proactive issue resolution and data-driven forecasting. I’ve also contributed to data reliability, flagging inconsistencies in AI model training work to support an estimated 20% improvement in data reliability.

I prioritize the client experience beyond a standard ticket number—using emotional intelligence to de-escalate frustrated situations and process optimization to troubleshoot step-by-step efficiently. I’m currently seeking a challenging Technical Support position where I can continue delivering excellent support and measurable value across business hours and global teams.