At Crestmont University, I run IT for a fully remote organization and work with department heads to replace manual processes with automation. I put AI agents on the support queue to triage tickets, flag recurring critical issues, suggest fixes, and draft replies and knowledge base articles.
I built an in-house HR portal in PHP, Laravel, and Filament, linked to an AI-powered account flow using Google Workspace and Zoho APIs. It handles account creation, license provisioning, absences, and termination, with human review for mismatches, retries on API failures, and logging.
I also built RAG pipelines for agents, chatbots, and AI-powered training guides, and delivered an executive KPI dashboard on Windmill to support decisions such as student retention. At ScaledOn, I own client reporting and tracking projects using Power BI, SQL, Data Studio, and Salesforce and Pardot automation.
