Gabriel Olusegun David

Provided administrative and operational support for Universal Credit case reviews and supported delivery of a national project that integrated 2,500 external agents, boosting service capacity by 60% and reducing backlog by 35%. Led weekly milestone reporting, stakeholder engagement, and process improvements that cut recurring issues by 20%.

Led requirements gathering and produced a full BRD for a new LMS and mobile app, mapped end-to-end user journeys, prioritized features using MoSCoW, and supported CRM migration to Dynamics 365 to improve user experience and compliance with GDPR.

Collected and analysed survey data via direct interviews with GDPR-compliant processes, managed survey distribution to achieve high response rates, and developed Power BI exhibitions to present Scotland’s history.

Conducted data analysis and reporting for Aberdeen & Grampian Chamber of Commerce, designed Power BI dashboards to improve visibility, and supported business process enhancements and data management optimisation.

Led planning and execution of a large-scale poultry breeding farm from concept to launch, managing budget, procurement, contractors, and cross-functional teams to deliver the project on time and within budget with operational handover and performance tracking.

Activities and societies: Supported data analysis projects and developed Power BI dashboards for stakeholder reporting.

Completed an MSc in Business Analytics, focusing on data analysis, reporting, and analytics-driven decision support.

Activities and societies: Led community education initiatives (COBES) and served as a camp leader and instructor in student programs.

Earned a Bachelor of Science in Computer Science with coursework in programming, systems analysis, and project development.