At Express Deposition Services, I monitor case-management, production, and notification inboxes and track assignment deadlines through delivery. I work with production and billing to resolve client issues and serve as a liaison between clients and departments.
I also monitor live chat, respond to client inquiries, and help clients access RB9's client and resource website. I check transcripts and invoices for accuracy and notify firms when jobs will be late.
At Magna Legal Services, I provided end-to-end litigation support and calendared depositions, trials, meetings, and IMEs. I processed 60+ scheduling requests daily based on demand and handled Magna's top clients, also known as MIC clients.
At Centauri Health Solutions, I coordinated medical appointments and submitted SSI and SSDI claims to Social Security. Earlier, at Oklahoma Employment Security Commissions, I worked on special projects for tier 2 and tier 3 support teams, processed unemployment payments, and helped implement fraud-prevention protocols. I hold a BFA from Columbia College Chicago, with a major in Technical Writing and a minor in Marketing.
