Skylar Henry

Utilize MaxScribe and Voicemeeter to capture and annotate legal proceedings, ensuring high-quality documentation for depositions, trials, and hearings. Operate advanced recording equipment and complete timely post-session transcription and YesLaw documentation.

Conducted real-time annotation and documentation of depositions using Zoom H1n/H6 and Shure X2u, collaborating with attorneys and paralegals to deliver accurate and timely transcriptions. Received consistent positive feedback for professionalism and technical expertise.

Served as primary contact for patients and providers handling benefit investigations, prior authorizations, and high-cost medication claims, and was promoted to a specialty pharmacy claims team. Performed QA reviews and supported data analysis to improve operational efficiency.

Reviewed medications for prior authorization requirements and resolved denials through provider collaboration while generating 15+ daily operational reports to support data analytics. Provided web support to providers for account unlocks, prescription submissions, and authorization edits.

Assisted patients with benefit investigations, prior authorizations, and enrollment in patient assistance programs, coordinating with pharmacies to ensure timely medication delivery and payment processing. Facilitated communication between patients, providers, and pharmacies to resolve issues.

Handled high-volume customer service inquiries on benefits and eligibility and was promoted to process and adjudicate medical claims, resolving unpaid or denied claims to improve provider satisfaction. Managed escalations and supported provider relationships to streamline claims resolution.

Completed a Bachelor of Science in Anthropology at Middle Tennessee State University in Murfreesboro, TN.