Greta Mbaya

Served as a strategic operations partner to the Executive Director, managing executive scheduling, travel, and leadership materials to support C-suite workflow. Coordinated end-to-end meeting logistics, prioritized critical communications, drafted formal correspondence, and generated monthly compliance/performance reports while maintaining strict confidentiality.

Managed and maintained case files and legal databases, ensuring accurate documentation and timely updates across competing deadlines. Served as the primary client contact, drafting high-volume formal correspondence and coordinating attorney administrative support while handling confidential information in line with privacy and ethics.

Managed a high-volume caseload of 80–120 matters simultaneously, acting as the central point of contact for clients, healthcare providers, attorneys, and legal staff. Maintained complete, compliant records and performed ongoing case monitoring, follow-up, and documentation review for accuracy and timeliness.

Provided comprehensive administrative and operational support to attorneys, managing case files, legal correspondence, research, and deadline tracking in a busy litigation practice. Served as a professional front-line point of contact and supported office financial tracking (including client settlement checks), while maintaining confidential legal and medical information.

Overseeing accurate patient registration and financial intake across pediatric, adult, and geriatric populations in a fast-paced hospital environment. Managed HIPAA-compliant collection and verification of demographic, insurance, and billing information, supported training/mentoring of new staff, and balanced high-volume patient interactions with administrative responsibilities.

Activities and societies: Undergraduate Legal Studies Student of the Year Recipient.

Earned a Bachelor of Science in Legal Studies from Herzing University in Atlanta, GA. Received Undergraduate Legal Studies Student of the Year.