Gabrielle Mahabir
@gabriellemahabir
NOC Support Team Lead coordinating outage escalations and network support for Green Dot’s business customers.
Trinidad and TobagoWhat I'm looking for
At Green Dot Limited, I’ve served as the primary point of contact for outages, escalations, and business-related communications while coordinating proactive, scheduled, and reactive work across the team. I maintain and update operational documentation and tracking, generate reports as required, and help drive cross-department training by sharing key training updates.
Before that, as a Technical and NOC Support Officer, I diagnosed and resolved network-wide hardware and software issues, operating across multiple monitoring and management applications based on case needs. I also installed, modified, and made minor repairs, communicating with business customers and staff to resolve technical issues tied to network interruptions.
Experience
Work history, roles, and key accomplishments
Technical and NOC Support Team Lead
Green Dot Limited
Jan 2026 - Present (7 months)
Serve as the primary point of contact for outages, escalations and business-related communications. Coordinate all proactive, scheduled, and reactive activities, ensuring workloads are balanced across the team.
Technical and NOC Support Officer
Green Dot Limited
Feb 2024 - Dec 2025 (1 year 10 months)
Diagnosed and resolved network-wide hardware and software issues in a timely and effective manner. Operated multiple management and monitoring applications and communicated with business customers to resolve technical issues.
Education
Degrees, certifications, and relevant coursework
University of the West Indies
Bachelor of Science, Statistics and Economics
Bachelor of Science in Statistics and Economics (Special) from the University of the West Indies, completed in July 2023.
Bishop Anstey Trinity College East Sixth Form
Caribbean Advanced Proficiency Examination, General
Caribbean Advanced Proficiency Examination (C.A.P.E.) from the Caribbean Examinations Council, completed in June 2020.
Bishop Anstey High School East
Caribbean Secondary Education Certificate, General
Caribbean Secondary Education Certificate (C.S.E.C.) from the Caribbean Examinations Council, completed in June 2018.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
Interested in hiring Gabrielle?
You can contact Gabrielle and 90k+ other talented remote workers on Himalayas.
Message GabrielleGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
