Gabriella Guerron Alvarez
@gabriellaguerronalva
Customer-focused ground staff agent with hospitality and travel support experience.
BelgiumWhat I'm looking for
I am a motivated travel and customer service professional with experience as a Ground Staff Agent at Aviapartner Brussels Airport and roles in hospitality, retail and airport security. I have supported group sales and operations for airlines and travel companies, and I bring strong communication skills, perseverance and practical problem-solving from front-line roles.
I combine multilingual ability (Dutch, French, English, Spanish), MS Office and Excel proficiency, and hands-on experience in crew, customer service and events to deliver reliable service in fast-paced environments. I am enthusiastic, service-oriented and ready to contribute to teams in travel, airport operations or hospitality.
Experience
Work history, roles, and key accomplishments
Ground Staff Agent
Aviapartner
Oct 2023 - Present (2 years)
Provide ground handling services at Brussels Airport, supporting ramp operations and passenger services since October 2023 to improve turnaround efficiency.
Event Informant
Cupra
Jan 2025 - Jan 2025 (0 months)
Served as an event informant at the Brussels Motor Show in January 2025, providing visitor information and brand support during the event.
Security Officer
Trigion
Jan 2020 - Dec 2023 (3 years 11 months)
Provided security services at Brussels Airport, conducting patrols and access control to maintain safety from January 2020 to December 2023.
Crew Member
McDonald’s
Jan 2021 - Sep 2023 (2 years 8 months)
Performed front-line customer service and food preparation tasks, maintaining service speed and quality from January 2021 to September 2023.
Group Sales Support
Emirates
Feb 2023 - Jun 2023 (4 months)
Supported group sales operations and client coordination at Diegem from February 2023 to June 2023, aiding in booking management and customer communication.
Tourism & Travel Consultant (Intern)
TUI
Apr 2022 - Jun 2022 (2 months)
Completed an internship in tourism and travel consulting at TUI Kraainem, assisting with bookings and client service from April 2022 to June 16, 2022.
Education
Degrees, certifications, and relevant coursework
EHErasmus Hogeschool
Recreatiemanagement
2020 - 2023
Activities and societies: Internship: Toerisme en Travel Consultant (Apr–Jun 2022); Group Sales Support (Feb–Jun 2023)
Studied Recreatiemanagement at Erasmus Hogeschool from 2020 to 2023, including internships in tourism and group sales support.
Sint-Pieterscollege
Secondary Education Diploma, Humane Wetenschappen
2013 - 2019
Completed secondary education in Humane Wetenschappen at Sint-Pieterscollege from 2013 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
BelgiumAuthorized to work in
Job categories
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