Gabriela User

I am a customer-focused professional with experience in retail inventory coordination, in-home caregiving, and Medicaid member support. I consistently deliver accurate work, improve processes, and maintain high satisfaction rates.

At Aldo Shoes I maintained 100% inventory accuracy, cut out-of-stock incidents by 15%, improved replenishment time by 20%, and increased back-stock efficiency by 95%. As a caregiver I supported residents with daily living tasks, achieved a 98% medication adherence rate, reduced emergency calls by 25%, and maintained 100% resident satisfaction.

More recently at Maximus I provided timely, compassionate support to Medicaid members, explained complex policies in simple terms, escalated issues appropriately, and collaborated with teams during high-volume periods. I bring strong time management, organizational, and customer-service skills, plus Spanish and English fluency.