Gabriela Grippe
@gabrielagrippe
Senior Program and Business Operations leader driving AI-enabled productivity and impact.
What I'm looking for
I am a Senior Program and Business Operations leader with 8+ years of experience driving cross-functional, global initiatives that improve productivity, operational efficiency and vendor experience using AI-enabled solutions, automation and data-driven decision support. I have led teams and programs end-to-end, translating ambiguous problems into scalable outcomes and measurable business impact.
At Amazon Brazil I delivered results including reducing team churn from ~50% to ~10% in one year, improving vendor satisfaction from ~51% to ~71%, saving $1M+ by reducing erroneous vendor charges, and scaling vendor education to 200+ vendors (+93% YoY). I partner with Product, Engineering, Data, Finance and Operations to align priorities, influence roadmaps and operationalize solutions globally.
Experience
Work history, roles, and key accomplishments
Lead large-scale cross-functional programs to improve vendor experience and productivity through AI-enabled automation and scalable operating models, reducing team churn from ~50% to ~10% and improving vendor satisfaction from ~51% to ~71%.
Led cross-functional initiatives to improve 3P listing experience and operational execution, managing rollout of a major listing migration (~700 templates) and supporting launches that improved lifecycle issue resolution.
Owned listing-related programs and tooling to increase successful listings and reduce seller friction, enabling large-scale catalog creation including 250k+ ASINs and improving error-message translation coverage from ~76% to ~94%.
Education
Degrees, certifications, and relevant coursework
Gabriela hasn't added their education
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