Camila Mizobuti

Led an AHT reduction initiative for phone-based safety support, cutting average handling time from 22 to 18 minutes per ticket. Designed and launched a safety support process and driver eligibility framework for Women Driver Preference (Uber Mulher), coordinating cross-functional governance and scaling mandatory agent onboarding with Me Too Brazil.

Led evaluation and migration of a core tool for the commercial team, generating R$100k in annual cost savings. Designed and implemented an operational tool governance framework for budget allocation, cost tracking, and access control.

Reduced error and waste rates on a new production line from 30% to under 2%, enabling scale-up of the ready-meal line. Built and led a team of 5 analysts for KPI governance and designed/facilitated training sessions to reduce monthly losses from operational errors.

Built and led the company’s first dedicated process team, defining scope, responsibilities, and governance flowcharts for machinery acquisition and new-product projects. Conducted process mapping to identify inefficiencies and delivered targeted improvement projects on time and within budget.

Managed outsourced kitchen operations during a demand surge, overseeing production of 1M+ units in 6 months. Developed performance monitoring dashboards and mapped bottlenecks to implement cost-reduction actions.

Activities and societies: Certifications: Lean Six Sigma Black Belt; Lean Six Sigma Green Belt; AI for Business Applications.

Earned an MBA in Project Management from UMJ for Mar/2023–Oct/2023.

Completed a specialization in Process Engineering with Emphasis on Projects from IMT for Jul/2020–Dec/2021.

Completed a Bachelor's in Food Engineering at USP for Feb/2013–Jul/2018.