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Gabi ZanoniGZ
Open to opportunities

Gabi Zanoni

@gabizanoni

I improve customer experiences through sales, service, scheduling, and operational coordination.

Ireland
Message

At Swarovski Ireland, I coordinated high-volume customer interactions, processed sensitive financial transactions with 100% accuracy, and resolved complex customer concerns through active listening and clear communication.

I've also managed scheduling, patient progress tracking, and group sessions across Pilates studios and physiotherapy clinics in Brazil. My healthcare experience includes coordinating multidisciplinary care, maintaining detailed documentation, and supporting efficient appointment flow for 15–20+ customers.

At DF Distribuidora de Ferragens, I managed e-commerce orders, payment verification, inventory tracking, payroll, customer service, and delivery coordination. I bring a practical, data-driven approach to improving service delivery, protecting confidential information, and keeping operations organized.

Experience

Work history, roles, and key accomplishments

Swarovski logoSW

Sales Consultant

May 2019 - Aug 2020 (1 year 3 months)

Coordinated high-volume customer interactions and processed sensitive financial transactions with 100% accuracy. Led resolution of complex customer concerns and collaborated with cross-functional teams to optimize service delivery.

SWAROVSKI logoSW

Sales Consultant at Swarovski Ireland

May 2019 - Aug 2020 (1 year 3 months)

Strong organization and time management by coordinating a high-volume of customer interactions.
Processed sensitive financial transactions with 100% accuracy while maintaining strict confidentiality standards and data protection compliance.
Led resolution of complex customer concerns through active listening and clear communication, resulting in improved customer satisfaction rates.
Collaborated w

Santé Studio Pilates logoSP

Receptionist and Pilates Instructor at Santé Studio Pilates

Sep 2015 - Apr 2016 (7 months)

Managed comprehensive scheduling system for multiple practitioners, coordinating 50+ weekly appointments while maintaining optimal resource allocation.
Developed personalized patient progress tracking system, enabling data-driven program adjustments and improved outcomes.
Coordinated group sessions of 2-4 participants while providing individualized attention, demonstrating strong multitasking abil

Ortofisioterapia Clinic logoOC

Physiotherapist at Ortofisioterapia Clinic

Mar 2015 - Aug 2015 (5 months)

Coordinated daily appointment schedules for 15+ customers, ensuring optimal time management and resource utilization
Developed and maintained detailed progress documentation system, facilitating effective communication across the healthcare team
Collaborated with a multidisciplinary team to establish and achieve treatment milestones
Managed diverse patient relationships while maintaining high prof

Physiotherapy Clinic Ortoffisio logoPO

Physiotherapist at Physiotherapy Clinic Ortoffisio

Mar 2014 - Dec 2014 (9 months)

Managed and optimized daily schedules for a large healthcare facility, ensuring efficient resource allocation and timely service delivery
Developed standardized documentation protocols that improved communication efficiency across a team of 10+ practitioners
Coordinated with multiple departments to ensure seamless patient care and appointment scheduling
Demonstrated strong adaptability by success

Tempero do Corpo Gym logoTG

Receptionist and Pilates Instructor at Tempero do Corpo Gym

Jul 2013 - Mar 2014 (8 months)

Processed and reconciled daily financial transactions while maintaining accurate documentation of all payments
Developed comprehensive patient tracking system to monitor progress and ensure personalized service delivery
Coordinated with team members to optimize facility usage and maximize appointment availability
Created and maintained detailed patient records while ensuring data confidentiality a

DF Distribuidora de Ferragens Ltda logoDL

Online Seller and Administrative Assistant at DF Ferragens Store

Feb 2012 - Jul 2013 (1 year 5 months)

Managed end-to-end e-commerce operations including order processing, payment verification, and inventory tracking
Administered payroll processing and financial transactions, ensuring accuracy and compliance with company policies
Demonstrated versatility by successfully managing multiple roles including cashier and customer service representative
Maintained organized digital records of transactions

São Camilo Physiotherapy Clinic logoSC

Physiotherapist at São Camilo Physiotherapy Clinic

Feb 2011 - Feb 2012 (1 year)

Developed and maintained efficient scheduling system to optimize daily appointment flow for 20+ patients
Collaborated with cross-functional team to coordinate service delivery and maintain high quality standards
Managed diverse customer relationships while ensuring professional and empathetic communication
Implemented structured workflow processes that improved service efficiency and customer sat

Education

Degrees, certifications, and relevant coursework

FG

Faculdade Assis Gurgacz

Fisioterapeuta, Saúde

2007 - 2010

CT

Curso e Colégio Alfa Teen

Segundo Grau

2003 - 2005

Tech stack

Software and tools used professionally

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