Gabi Schneider

Lead cross-functional operations across Talent Acquisition, Quality Control, and Pro Management, driving continuous process improvement and raising QC approval rates from 94.87% to 99.7%.

Managed day-to-day support operations for freelance talent, including payments, account inquiries, and project disputes, and served as liaison between users and Product/Engineering teams.

Delivered after-sales support across phone, chat, email, and Marketplace portals, resolving cancellations, re-invoicing, exchanges, disputes, and claims.

Managed bilingual phone and front-desk operations, controlled internal mail and legal correspondence workflows, and coordinated shipments.

Processed passenger check-in and baggage handling for domestic and international flights, verified travel documents, and assisted passengers with special needs.

Issued invoices, managed logistics for repair cases, tracked performance metrics, and prepared service reports for clients.

Completed various operational and office courses.

Completed intensive customer service training.

Studied Drama, Theatre, and Acting Arts from 2019 to 2021.

Completed workplace safety course.

Completed service and negotiation course.

Completed special needs service course.

Completed full office package training.