Gabi Maxwell
@gabimaxwell
Customer Service Representative using digital content and CRM skills to support customers.
United StatesWhat I'm looking for
I’m a Customer Service Representative and Digital Content Creator & Shop Owner, building customer trust through responsive support and organized storefront operations. I manage online listings and digital product distribution, create promotional content, and handle customer inquiries and support messages.
From my work as a Customer Support Representative (TurboTax Contract) and Temp Claims Processor (Blue Cross Blue Shield), I’ve helped customers with product questions, documented interactions, and handled information securely while maintaining HIPAA compliance. I also bring direct care experience as a Direct Support Professional, plus years of front-facing hospitality and retail customer service—so I’m detail-focused, calm under pressure, and committed to clear communication.
Experience
Work history, roles, and key accomplishments
Digital Content Creator & Shop Owner
AetherNightingaleVT
Nov 2024 - Present (1 year 8 months)
Manages an online storefront with digital product distribution and creates promotional content for social media. Handles customer inquiries and support messages and monitors product performance and audience engagement.
Customer Service Roles
Various Hospitality & Retail Positions
Jan 2019 - Jan 2025 (6 years)
Provided front-facing customer support by handling transactions and service requests. Maintained organized, efficient workspaces.
Direct Support Professional I
Abilene State Supported Living Center
Jan 2021 - Jan 2023 (2 years)
Provided daily care and assistance for individuals with disabilities. Maintained safe, sanitary environments and supported routines with documentation.
Customer Support Representative
Working Solutions (TurboTax Contract)
Jan 2025 - Present (1 year 6 months)
Assisted customers with product questions and verified personal information securely. Documented interactions and transferred customers to tax specialists as needed.
Processed medical claims and corrected documentation while maintaining HIPAA compliance. Ensured accuracy during claims reviews.
Education
Degrees, certifications, and relevant coursework
Texas State Technical College
Associate, Digital Media Design
2025 - 2027
Associate studies at Texas State Technical College (remote), aligned with Digital Media Design coursework, scheduled from 2025 to 2027.
Auguste Escoffier’s School of Culinary Arts
Associate, Culinary Arts
2019 - 2021
Completed an Associate program in Culinary Arts through a remote format from 2019 to 2021.
Food Handler Certification
Food Handler Certification, Food Safety
Earned a Food Handler Certification.
Availability
Location
United StatesAuthorized to work in
Job categories
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