Open to opportunities

Gabriel Jackson

@gabe1436

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Hi! I'm a IT professional who is deeply passionate about Sustainability and Technology.

United States

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What I'm looking for

I seek a role that combines my passion for sustainability and technology, fostering innovation and community engagement.

As a dedicated Sustainability Communications Specialist at the University of Missouri, I manage the UMSL Sustainability Community Garden and College website at https://www.umsl.edu/sustainability/. Additionally, I manage the Instagram account to create engaging blog posts that promote sustainable living practices. My work focuses on enhancing community engagement through educational content, gardening tips, and event updates. Collaborating with the Sustainability department and external organizations, I strive to foster a culture of sustainability within our community.

Previously, I served as an AI Rater Generalist at Outlier AI, where I evaluated chat conversations to improve AI model accuracy and relevance. My experience in natural language processing allowed me to identify trends and biases, contributing to the enhancement of machine learning models. Additionally, my background as an IT Field & Help Desk Technician at Daytona State College equipped me with strong technical support skills, managing over 200 tickets and providing tailored solutions to faculty and staff.

Experience

Work history, roles, and key accomplishments

Current

Sustainability Communications Specialist

Current

University of Missouri

Sep 2023 - Present (1 year 9 months)

Managed the UMSL Sustainability Instagram account and published engaging blog posts on sustainability topics. Collaborated with the Sustainability department and outside organizations to promote sustainable living practices through community events and outreach. Oversaw the maintenance of raised garden beds, utilizing Notion for tracking.

Social Media Management Content Creation Community Engagement Notion Sustainability

AI Rater Generalist

Outlier AI

May 2024 - Jun 2024 (1 month)

Evaluated chat conversations to ensure AI model responses were appropriate and aligned with guidelines. Applied critical thinking to assess datasets and collaborated with teams to improve machine learning models. Leveraged NLP expertise to detect trends and enhance AI performance.

Natural Language Processing Data Analysis Machine Learning Critical Thinking

IT Field & Help Desk Technician

Daytona State College

Sep 2022 - May 2024 (1 year 8 months)

Managed and resolved over 200 IT support tickets related to hardware, network, and software issues. Collaborated with faculty to understand IT needs and provided tailored technical guides. Documented procedures and created user guides for ongoing IT support.

IT Support Ticketing Systems Technical Documentation User Training

Information Systems Technician

United States Coast Guard

Jul 2019 - Jul 2022 (3 years)

Verified and maintained functionality of over 200 workstations, performing system imaging and troubleshooting. Managed shipboard networks and conducted diagnostics to optimize performance for mission-critical systems. Administered software installations and Active Directory services.

Network Administration Imaging Systems Troubleshooting Active Directory