Open to opportunities

froil labrador

@froillabrador

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Experienced customer service representative and CAD operator.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service and technical drafting.

I am a dedicated customer service representative and CAD operator with extensive experience in enhancing customer satisfaction and delivering high-quality technical drawings. My journey began in the CAD field, where I honed my skills in creating precise 2D and 3D drawings for various industries, including mechanical and architectural design. I take pride in my ability to collaborate effectively with project managers and design teams to ensure that every project meets the highest standards of quality and efficiency.

In my recent role as a Customer Service Representative at Concentrix, I have successfully addressed customer inquiries and technical issues, ensuring a seamless experience for clients on an e-commerce platform. My commitment to fostering a positive work environment and building lasting relationships with customers has been instrumental in achieving team goals and enhancing overall productivity. I am passionate about leveraging my skills in communication and technical drafting to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix

Apr 2024 - Present (1 year 3 months)

Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns within an E-commerce Platform. Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.

Customer Service Technical Support Communication Troubleshooting

Sales Executive

Motoxpress Binangonan

Mar 2023 - Present (2 years 4 months)

Achieved monthly sales targets by selling motorcycle units both online and through traditional methods. Engaged with customers to build rapport and lasting relationships, fostering a positive work environment.

Sales Communication Customer Engagement Relationship Building

Customer Service/Sales Representative

VXI Global Solutions

Mar 2022 - Present (3 years 4 months)

Managed various customer issues related to billing support, client inquiries, product support, and inbound sales. Documented troubleshooting efforts and customer information, identifying root causes for dissatisfaction to improve overall customer satisfaction.

Customer Service Billing Support Product Support Inbound Sales Troubleshooting

CAD Operator

Sumitomo Heavy Industries

Mar 2017 - Present (8 years 4 months)

Created 2D drawings ready for fabrication and planned/designed mechanical parts for plastic molding machines. Produced consistently accurate drawings that reduced the need for revisions, leading to faster project completion times.

Solidworks CAD 2D Art Fabrication Technical Documentation

CAD Operator

Tenfold Metalworks

Mar 2016 - Present (9 years 4 months)

Presented products made from sheet metals through 2D/3D technical drawings, including safety enclosures, IT racks, and metal cabinets. Contributed to cost savings by identifying opportunities for material optimization in design plans.

Solidworks CAD 2D 3D Design Sheet Metal Design

CAD Technician

OrbitCAD Global Resources

Feb 2015 - Present (10 years 5 months)

Created, printed, and modified drawings in AutoCAD, ensuring compliance with international standards. Modified engineering/architectural designs as per instructions while meeting deadlines.

Autocad Engineering design Architectural Design Documentation

Education

Degrees, certifications, and relevant coursework

MFI-TI (former Meralco Foundation Inc.,)

Diploma, Instrumentation Technology

Completed a comprehensive program in Instrumentation Technology, gaining expertise in various aspects of instrumentation and control systems. Developed practical skills essential for the field.