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Freston Peris

@frestonperis

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I deliver SaaS implementations, integrations, dashboards, and go-lives for enterprise clients at scale.

India

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What I'm looking for

I'm looking for a fully remote or Mangaluru-based role where I can lead SaaS implementation and product delivery, translate client requirements into practical solutions, and work across business and technical teams.

At Updapt CSR, I manage SaaS delivery for 13 enterprise clients across 1,000+ locations, bridging business stakeholders with Product, Development, Data Migration, Dashboard, Policy, and Customer Success teams.

I translate requirements into configurations, delivery plans, dashboards, integrations, validation, UAT, go-live, and post-implementation support. I've supported four enterprise go-lives, configured 13 client-specific dashboards, and supported five SAP integrations that automate data transfer into the Updapt platform.

Previously at Impelsys, I coordinated hybrid-event plans and delivery, managed event apps and websites, onboarded platform users, and provided live technical support. I also built customized registration pages and sessions on ON24, reporting event performance and helping stakeholders act on key metrics.

I began in technical support at Glowtouch Technologies, supporting websites, hosting, servers, domains, DNS, SSL, and email. Across my work, I focus on clear requirements, reliable delivery, practical problem-solving, and strong client communication.

Experience

Work history, roles, and key accomplishments

Current

Associate - Product Delivery

Current

Updapt CSR Pvt Ltd

Jul 2025 - Present (1 year 2 months)

Manage a portfolio of 13 enterprise clients across 1,000+ locations, coordinating requirements, solution delivery, data validation, implementation, and ongoing product support. Lead requirement-gathering discussions and translate business needs into SaaS configurations and delivery plans.

Business Analysis Requirements Gathering Stakeholder Management SaaS Implementation Data Migration Data Validation Dashboard Configuration UAT Go Live Support SAP Integration Customer Training Post Implementation Support Excel PowerPoint Agile Delivery

Associate Project Coordinator

Impelsys Private Limited

Apr 2023 - Apr 2025 (2 years)

Developed project plans and timelines for hybrid events, coordinated exhibitor and speaker data, and managed creation and deployment of event apps and websites. Provided real-time technical support during live events and compiled post-event reports.

Project Planning Event Management Data Coordination Platform Training Technical Support Reporting Stakeholder Communication

Technical Support Executive

Impelsys Private Limited

May 2021 - Mar 2023 (1 year 10 months)

Built and configured customized registration pages and sessions on the ON24 platform, prepared performance reports, and monitored platform performance during virtual events. Delivered speaker training and maintained stakeholder communication.

ON24 Registration Page Configuration performance reporting Technical Support Stakeholder Communication

Technical Support Engineer

Glowtouch Technologies

Nov 2017 - May 2021 (3 years 6 months)

Provided technical support for websites, hosting, servers, domains, DNS, SSL, and email, diagnosing issues and documenting escalations. Maintained clear customer communication and follow-up.

Technical Support Web Hosting DNS SSL Email Systems Troubleshooting Client Communication

Education

Degrees, certifications, and relevant coursework

St. Joseph Engineering College

Bachelor of Engineering, Electrical & Electronics Engineering

2012 - 2016

Bachelor of Engineering in Electrical & Electronics Engineering from St. Joseph Engineering College, Vamanjoor, affiliated with Visvesvaraya Technological University.