At Telqway Chile Ltda., I coordinated operational support for ClaroVTR, working with field technicians and service orders. My work contributed to KPI compliance of up to 95% and service-level performance.
I managed and escalated operational tickets through Blip for HFC and FTTH services, supporting traceability and timely resolution. I also optimized operational routes and service order assignments.
At BS2 – Business Solutions and Services, I monitored Banco Estado technology platforms and servers. I analyzed alerts using Splunk, Wily, and Tealeaf, and handled critical priority 1 and 2 incidents under ITIL practices.
Earlier, at CANTV, I supported data center operations through platform monitoring, ticket management, VPN and SSH connectivity testing, and follow-up on critical events. I also have experience in customer service and hold a degree in Computer Engineering from Universidad Alejandro de Humboldt.
