FP

Open to opportunities

Franshica Philo

@franshicaphilo

I deliver organized front-desk, customer service, and hospitality support in fast-paced environments.

What I'm looking for

I'm looking for a team-oriented role where I can provide exceptional customer service, stay organized in a fast-paced environment, build strong relationships, and continue learning.

I've supported patient scheduling, check-in and check-out, and record maintenance at Spine and Orthopedics using eClinicalWorks (ECW). I traveled between Plantation, Aventura, and Fort Lauderdale to provide consistent, welcoming front-desk support.

As a Shift Lead at Holy Cow Ice Cream and Lounge, I supervised daily operations, supported team members, managed inventory, and helped create house-made and infused ice cream varieties. I also represented the brand at events through ice cream truck operations and community engagement.

My customer service experience also includes catering events with Summerville's Gourmet Creations, hosting at Brandon's African American Bistro, and store operations at RaceTrac. I've handled cash transactions, product inquiries, food service, event setup, and guest needs while maintaining clean and safe spaces.

I'm dependable, detail-oriented, and comfortable working independently or collaboratively. I enjoy building strong relationships and helping create positive experiences for guests, patients, students, and community members.

Experience

Work history, roles, and key accomplishments

SC

Current

Catering Assistant

Current

Summerville's Gourmet Creations

Sep 2023 - Present (3 years)

Assisted with food preparation, serving, and cleanup for events, and helped set up and break down event spaces to ensure a smooth guest experience.

Food Preparation Event Setup Customer Service Cleanliness Health and Safety Standards

SO

Front Desk Receptionist

Spine and Orthopedics

Mar 2023 - Jul 2025 (2 years 4 months)

Answered incoming calls and scheduled patient appointments accurately and efficiently. Checked patients in and out professionally, ensuring a smooth and welcoming front-desk experience.

eClinicalWorks Customer Service Communication Skills Time Management Attention To Detail Patient Scheduling Record keeping

UC

Medical Office Assistant

Upper Cervical

Managed front-desk and back-office responsibilities, including patient check-in/out, insurance verification, appointment scheduling, and patient flow coordination. Maintained accurate patient records and assisted with administrative and clinical duties while ensuring confidentiality.

Patient Check In Insurance Verification Appointment Scheduling Medical Records Management Patient Flow Coordination Administrative Support Clinical Support Confidentiality

Education

Degrees, certifications, and relevant coursework

AC

Ascend Academy Charter

High School Diploma, General Studies

Attended Ascend Academy Charter in Margate, FL, completing high school education.

Tech stack

Software and tools used professionally

iCloud

Google Workspace

Elementary

Height

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