At FirstServiceResidential, I oversee daily resident-service and front-desk operations, prioritizing requests and maintaining professional communication.
I coordinate staff schedules, meetings, inspections, appointments, and service requests, following up on items through completion.
I prepare reports, notices, correspondence, and spreadsheets using Microsoft Office, and use property-management software for resident communications, work orders, recordkeeping, and vendor coordination.
Earlier, I worked in security and retail customer service, documenting incidents, maintaining accurate records, and assisting customers. I hold a Community Association Manager (CAM) certification in Florida.
