Open to opportunities

George Kurian

@georgekurian1

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Proactive IT Data Analyst with 9 years of experience.

Canada

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What I'm looking for

I am looking for a role that allows me to leverage my data analysis skills and IT expertise to drive operational excellence and support solutions.

I am a proactive IT Data Analyst with 9 years of experience in data analysis and automation. My journey has been marked by a commitment to enhancing operational efficiency through innovative data solutions. At TD Bank, I developed automated data analysis solutions using Python and SQL, which improved reporting accuracy by 30% and significantly reduced manual processing time across departments.

Additionally, I spearheaded the creation of a real-time data visualization dashboard using Tableau, which elevated data accessibility and decision-making efficiency by 25% for key stakeholders. My previous role as an IT Support Engineer at Tata Consultancy Services allowed me to hone my skills in managing support tickets and training junior team members, contributing to a 20% decrease in resolution time for technical issues. I am now seeking an IT Support Engineer role where I can leverage my data insights and IT acumen to drive operational excellence.

Experience

Work history, roles, and key accomplishments

IT Data Analyst

TD Bank

Oct 2022 - May 2025 (2 years 7 months)

Developed automated data analysis solutions leveraging Python and SQL, which enhanced reporting accuracy by 30%, significantly reducing manual data processing time across departments. Spearheaded the creation of a real-time data visualization dashboard using Tableau, elevating data accessibility and decision-making efficiency by 25% for key stakeholders.

Python SQL Tableau Data Analysis Automation Data Visualization Reporting Stakeholder Management

IT Support Engineer

Tata Consultancy Services

Jun 2016 - Jun 2022 (6 years)

Coordinated resolution efforts for over 1500 support tickets monthly, ensuring a 98% closure rate within SLA by utilizing ticketing systems such as ServiceNow and implementing priority protocols. Trained and guided junior team members in troubleshooting techniques, contributing to a 20% decrease in resolution time for technical issues across the organization.

ServiceNow IT Support Troubleshooting Ticketing Systems Technical Support Team Leadership SLA Management IT Direct

Education

Degrees, certifications, and relevant coursework

Carleton University

Masters in Technologies Innovation Management, Technologies Innovation Management

2019 - 2021

Grade: 3.8

Completed a Master's degree focusing on technology innovation management. Gained expertise in managing technological advancements and their strategic implementation.