Francis Echele

I am a resourceful, results-driven customer support and sales professional with over eight years' experience in customer service operations, client relationship management, and sales execution. I consistently handle high-volume interactions, resolve issues efficiently, and deliver personalized, solution-oriented support that builds loyalty.

At Lumos Nigeria I managed a growing client portfolio, maintained a 90% retention rate, boosted monthly sales by 25% through upselling and cross-selling, processed 150+ transactions monthly, and reduced onboarding time by 40% through a simplified process. Previously, as a team leader at The Outsource Company I trained new agents, maintained high accuracy and SLA compliance, and supported multilingual customers in Igbo, Hausa, and Yoruba.

I am tech-savvy with hands-on experience in CRM platforms, automation tools, appointment and project management systems, and email marketing. I bring a proactive, customer-centric approach, strong cross-functional collaboration, and a focus on data accuracy and service improvement to help teams streamline operations and exceed growth targets.