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@francisebaji
IT Support professional with a passion for problem-solving.
I am an extremely hardworking and friendly individual who enjoys communicating with others from different cultures and backgrounds. My fervor for tackling human-based problems through computer technologies has equipped me with competencies in information technology, administration, and public relations. I thrive in demanding work environments and am dedicated to improving productivity and efficiency.
In my recent role at Tek Experts Nigeria, I have successfully troubleshot Windows and Mac PCs, implemented new anti-virus software, and resolved hardware and software issues efficiently. My experience as an IT Support/Network Administrator at Armico Nigeria Limited allowed me to carry out router and switch configurations, maintain Ethernet networks, and provide technical support to staff and end-users. I take pride in my ability to plan, coordinate, and implement practices that lead to significant improvements in quality and processes.
With a strong foundation in technical skills, including Microsoft Office 365 and computer networking, I am eager to contribute positively to an organization that values growth and development. I am looking for a challenging yet rewarding environment where I can leverage my skills to achieve corporate objectives.
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Work history, roles, and key accomplishments
Tek Experts Nigeria
Jul 2023 - Present (2 years 4 months)
Provided comprehensive troubleshooting for customer's Windows and Mac PCs, ensuring optimal system performance. Enhanced system security and efficiency through the implementation of new anti-virus software and critical system updates.
Armico Nigeria Limited
Aug 2021 - Jun 2023 (1 year 10 months)
Managed router and switch configurations, maintaining Ethernet networks and cabling to ensure seamless connectivity. Administered daily network and server operations, providing essential technical support to staff and end-users.
Lagos State Polytechnic
Dec 2020 - Jul 2021 (7 months)
Configured CISCO routers and access points, demonstrating a deep understanding of network infrastructure. Collaborated with a proactive support team to deliver high-quality, customer-focused professional services.
Degrees, certifications, and relevant coursework
IT Support Certificate, IT Support
2020 - 2021
Completed a program in IT Support, gaining a deep understanding of and configuring CISCO routers and access points. Developed professional communication skills for interacting with Internet Service Providers (ISPs) and worked as part of a proactive support team.
Higher National Diploma, Food Science and Technology
2014 - 2016
Obtained a Higher National Diploma in Food Science and Technology. The program provided a comprehensive understanding of food production, safety, and quality control.
High School Diploma, General Studies
2000 - 2005
Completed secondary education, building foundational knowledge across various subjects. Developed essential academic and personal skills.
Software and tools used professionally
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