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Francisco Lopez Mengibar

@franciscolopezmengib

Biotechnology engineer with production experience at Hongos De México and a thesis process for a punicic acid supplement.

Mexico

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At Hongos De México, S.A. De C.V. (Grupo Monteblanco), I worked as a Junior Production Technician, overseeing compost production and managing resources to support efficiency and quality. I also gained experience in quality assurance and production process management.

For my thesis project, I jointly developed and designed an industrial process and commercial proposition for a punicic acid nutritional supplement. I also currently produce artisanal wines and meads using organic ingredients through Strandhögg.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TTEC

Mar 2026 - Present (7 months)

Assisted Capital One customers with account questions and day-to-day issues, guiding them through solutions and maintaining accurate notes. Ensured each case was handled correctly and efficiently, contributing to a positive customer experience.

Customer Service Problem Solving Communication Skills Documentation

Customer Service Representative

Foundever

Oct 2025 - Feb 2026 (4 months)

Handled billing inquiries and service incidents for Verizon's campaign while identifying sales opportunities. Applied consultative selling techniques to improve customer satisfaction and meet sales performance indicators.

Customer Service Consultative Selling Communication Skills Problem Solving Sales

Junior Production Technician

Hongos De México, S.A. De C.V. (Grupo Monteblanco)

Sep 2023 - Sep 2025 (2 years)

Oversaw the compost production process, managing resources to ensure high standards of efficiency and quality. Strengthened skills in resource management, personnel management, quality control, and decision-making.

Production Management Quality Control Resource Management Personnel Management Decision making

Education

Degrees, certifications, and relevant coursework

Monterrey Institute of Technology and Higher Education

Engineering, Biotechnology Engineering

Activities and societies: Genetic improvement of Capsicum chinense for increased capsaicin production and delayed pepper ripening. Thesis Project: Production of punicic acid for the development of a coadjuvant supplement in the control of glucose and triglycerides in blood.

Pursuing a degree in Biotechnology Engineering, with academic projects including genetic improvement of Capsicum chinense and a thesis on punicic acid production.