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Francisco Becheret

@franciscobecheret

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Dedicated Workforce Management professional optimizing operations and leading teams.

Mexico

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What I'm looking for

I seek a role that values teamwork and innovation, offering growth opportunities.

I am a dedicated Workforce Management professional with a strong background in optimizing operations and leading teams in fast-paced, multicultural environments. My expertise lies in strategic staffing planning, operational data analysis, and continuous process improvement. Throughout my career, I have led key initiatives that have strengthened operational performance, enhanced customer experience, and aligned workforce strategies with business goals.

Driven by a people-first mindset and a commitment to sustainable performance, I leverage technology to deliver meaningful results through effective workforce management. My experience includes implementing forecast and scheduling strategies that improved coverage and efficiency, as well as decreasing absenteeism through engagement policies. I am passionate about fostering team development and utilizing advanced WFM tools for real-time decision-making.

Experience

Work history, roles, and key accomplishments

Current

Scheduler

Current

Francisco M. Becheret Workforce Management & Professional

Apr 2025 - Present (2 months)

Coordinated schedules between caregivers, clients, and teammates to ensure full service coverage. Monitored staff attendance and punctuality daily, resolving incidents in real-time through constant communication with stakeholders. Automated manual processes to improve efficiency and reduce operational time.

Automation Process Improvement

Workforce Supervisor

Results CX

Apr 2023 - Aug 2024 (1 year 4 months)

Led WFM operations across multiple regions, implementing forecast and scheduling strategies to enhance coverage and efficiency. Managed shift planning, absence control, and performance analysis, optimizing reports for senior management. Successfully decreased absenteeism by 20% and maintained SLA compliance with over 95% monthly accuracy.

WFM Operations Forecasting Scheduling Performance Analysis SLA Real Time Decision Making

WFM Site Lead

Results CX

Jan 2022 - Apr 2023 (1 year 3 months)

Coordinated daily operations, managed budgets, and ensured KPI compliance for the site. Supervised staff performance, facilitating strategic trainings to enhance team capabilities. Implemented operational improvements that resulted in a 15% increase in productivity.

Budgeting KPI’S Productivity Workforce Planning

Workforce Planner & Scheduler

Results CX

Jan 2014 - Jan 2016 (2 years)

Conducted forecast, scheduling, and interval analysis to optimize workforce deployment. Maintained direct communication with customers and managed real-time incident resolution. Contributed to efficient operational flow and resource allocation.

Forecasting Scheduling Interval Analysis