Jasiel Omar Perez Flores
@jasielomarperezflore
I optimize contact center staffing, forecasting, and workforce systems across large, multi-site operations.
MexicoWhat I'm looking for
I've configured UKG Dimensions pay policies, accruals, and attendance rules for a Deloitte IT Management client operating across 36 countries with 100,000 employees. I analyze business needs and tailor workforce system solutions that improve efficiency.
At Lyft, I managed staffing and capacity planning for more than 4,000 employees across four sites, using workload forecasting and data analysis to reduce forecast variance to under 5%. I also coordinated preplanned activities across departments and held accountability for workforce performance.
Previously at Oportun, I led workforce and reporting across three internal sites and three BPOs, supporting more than 3,000 employees across seven sales and collections lines of business. I built capacity plans, supported over 1,000 annual hires, expanded reporting to more than 100 daily reports, and established 30+ departmental processes.
Experience
Work history, roles, and key accomplishments
Configured pay policies, accrual and attendance rules in UKG Dimensions for a tech client across 36 countries and 100k employees. Analyzed client business needs to tailor system solutions and provided ongoing support to improve efficiency.
Education
Degrees, certifications, and relevant coursework
University of Guanajuato
Engineering in IT Management, IT Management
2017 - 2020
Pursued a degree in Engineering in IT Management, focusing on the intersection of engineering and information technology management.
Availability
Location
MexicoAuthorized to work in
Job categories
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