Open to opportunities

Francine Damis

@francinedamis

Message

Dedicated IT support specialist with a strong customer service background.

United States

Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities in IT.

I am a dedicated Information Technology Support Specialist with over 10 years of experience in customer service and a solid foundation in troubleshooting and repairing POS systems. My journey in technology began with a comprehensive training program at Per Scholas, where I honed my skills in computer technician training. I am currently pursuing CompTIA A+ and Network+ certifications to further enhance my technical expertise.

Throughout my career, I have engaged in various roles that have allowed me to develop a diverse skill set. From being an Activity Specialist and Hip Hop Instructor, where I taught choreography to young students, to working as a Dispatch Coordinator at JP Morgan, I have consistently demonstrated my ability to adapt and thrive in different environments. My experience as a Brand Ambassador at Marimekko further solidified my customer service skills, where I executed marketing activations and managed sales effectively.

Experience

Work history, roles, and key accomplishments

Activity Specialist/Hip Hop Instructor

Arts and Athletics Inc.

Sep 2022 - Jun 2024 (1 year 9 months)

Engaged students in various outdoor and indoor recreational activities from Kindergarten through 5th grade. Taught hip hop choreography to Kindergarten through 5th grade and prepared groups for recitals.

Hip Hop Instruction Music Mixing

Brand Ambassador

Marimekko

Jun 2022 - Jun 2022 (0 months)

Provided customer service and executed marketing activations. Managed inventory and processed sales using the Square app.

Customer Service Inventory Management

Dispatch Coordinator

JP Morgan

Oct 2017 - Jan 2020 (2 years 3 months)

Utilized Microsoft applications and copied data onto spreadsheets for billing. Supported the team to meet monthly deadlines.

Data Entry Spreadsheets Billing Support

Step Instructor (Consultant)

Step In School Inc.

Oct 2014 - Dec 2016 (2 years 2 months)

Instructed elementary and high school students on step dance fundamentals. Created and planned step routines and implemented them in showcases.

Step Dance Instruction Routine Creation Showcase Implementation

Sales Associate

Target

Sep 2008 - Jun 2012 (3 years 9 months)

Provided exceptional customer service to fashion and accessories clientele. Maintained an aesthetically pleasing environment and served as a backup cashier.

Customer Service Sales Support

Counselor/Assistant Teacher

St. Aloysius Education Clinic

Jun 2002 - Aug 2011 (9 years 2 months)

Taught reading and math to students in Pre-K through 3rd grade. Assisted the head teacher in implementing lesson plans and escorted students safely.

Teaching Lesson planning

Education

Degrees, certifications, and relevant coursework

Per Scholas

Certificate, Computer Technician Training

Completed Computer Technician Training. This comprehensive IT curriculum incorporated a unique combination of formal instruction and hands-on activities in a real-world working environment.

Lehman College, City University of New York

Bachelor’s Degree, Computer Information Systems

Studied Computer Information Systems, focusing on the intersection of business and technology. Gained knowledge in areas such as programming, database management, and system analysis.