Franchessica Hankins

Assumed responsibility for the nutrition department and service programs in the absence of the director, independently executing policies, procedures, and written instructions. Planned, coordinated, and organized department operations while maintaining internal/external communications, records, and training support.

Coordinated events end-to-end by selecting venues, determining event costs, and arranging services. Managed client approvals, met with vendors, supported venue setup, and coordinated staff to ensure successful events.

Assessed and diagnosed students experiencing psychological distress and provided psychotherapy to support recovery and well-being. Helped students set goals and develop treatment plans while addressing social factors affecting mental health.

Provided guidance, counseling, and social services to at-risk youth, including support for depression. Offered mentorship and assisted with legal and domestic issues impacting minors.

Interacted with customers in person, by phone, and via email to answer questions and respond to complaints. Processed bill payments, assisted with troubleshooting, and handled monetary sales for goods and products.

Performed visual inspections, testing, and repairs on servers to confirm internal component functionality. Tracked server passes and failures using Excel and produced daily failure analysis reports used for root cause corrective actions.

Conducted extensive parts research for ATM equipment by evaluating condition and systematic information. Determined vendor part numbers and serial numbers, entered vendor warranties, and maintained inventory tracking spreadsheets.

Managed product shipping by preparing and verifying shipment documentation and maintaining waves using RF scanners. Generated shipping labels and ensured packages were delivered within the allotted SLA while enforcing warehouse safety procedures.

Completed leasing packages and maintained an 85% occupancy rate while processing denial or approval letters for applicants. Managed rent collection, lease closing administration, pricing recommendations, tenant issue resolution, and vendor contract negotiation for community services.

Answered and routed customer calls, greeted tenants, and provided account information and support. Collected and disbursed funds with accurate record keeping and coordinated move-ins/move-outs and maintenance work orders.

Implemented office procedures and supervised projects and employees to support daily operations. Prepared reports and daily deposit logs, handled phone and correspondence, and resolved customer questions and complaints.

Activities and societies: Minor in Business.

Recent graduate from Rust College with a B.A. in Sociology and a minor in Business.