At TaskUs, I conducted 60 quality audits per week, reviewing customer interactions against QA guidelines. I analyzed performance data, identified recurring issues, and prepared weekly quality reports and dashboards.
I also performed root cause analysis and provided corrective-action feedback. During high-volume periods, I managed audit coverage for teams of up to 150 teammates.
Earlier at TaskUs, I provided email-based technical support for AI-related products, resolving technical, account, billing, and product concerns. I maintained six consecutive months of perfect QA scores and served as a Temporary SME, assisting teammates with product and process questions.
At ICSI, I conducted prospect research and lead generation, maintained CRM records, and assisted with appointment scheduling. I cultivated 200+ qualified leads per quarter and prepared reports to track activities.
