Foxx User

AI Trainer at Micro1, responsible for training AI models.

Exceeded productivity benchmarks by 45% (145% total), maintaining a perfect 100% accuracy rate across all moderation queues. Enforced community standards for a diverse user and creator base, processing an average of 500+ pieces of media daily. Resolved 200+ high-priority user tickets daily using Zendesk, ensuring rapid response times and platform safety.

Worked as Moderator at Fansly.

Optimized Trust and Safety operations by achieving 200% of established KPIs while maintaining a 95% accuracy rate. Investigated and mitigated platform risks by reviewing 500+ media submissions daily for policy compliance. Managed high-volume ticket responses via Zendesk, providing expert policy guidance to both clients and users.

Worked as Digital Content Manager at Tech Mahindra.

Worked as Multimedia moderator at TaskUs.

Evaluated LLM content for AI chat bots to ensure adherence to business standards and safety guidelines. Performed Data Analysis on AI-generated responses to identify and correct deviations from policy.

Resolved complex application and IT issues for users via phone and chat, maintaining 100% KPI targets for handling time. Utilized JIRA and Zendesk for Tier 2 issue escalation and tracking. Mentored new staff on soft skills and technical troubleshooting to improve team-wide support quality.

Investigated suspicious financial activity using fraud management tools to protect user assets and mitigate risk. Promoted to Subject Matter Expert (SME), facilitating daily stand-ups and coaching teammates on updated safety policies. Enforced NSFW and safety policies, removing harmful content including hate speech and gang violence from social platforms.

Pursued a Registered Nursing degree, gaining foundational knowledge in patient care and medical practices.