Open to opportunities

Fortune Bingan

@fortunebingan

Message

I grow VIP client engagement and retention across gaming, compliance, and digital entertainment.

Rwanda

Message

What I'm looking for

I'm seeking key account, client relationship, or VIP management opportunities in gaming, lifestyle, or related sectors, including global remote or relocation roles. I want to build long-term client loyalty while collaborating across CRM, Risk, Payments, and stakeholder teams.

At Melbet, I manage high-value VIP client portfolios and deliver personalised experiences that increased engagement frequency by 50% through structured segmentation. I also partner with Risk, Payments, and Marketing teams to create seamless client journeys.

I've built retention and client-support experience across Melbet, Pawatech, Mchezo, and betPawa. My CRM campaign contributions reduced churn by 12%, while proactive client communication maintained a 92%+ CSAT score.

My compliance background includes onboarding, risk profiling, verification, and documentation for 1,200+ client accounts, as well as resolving complex cases with legal, finance, operations, and international stakeholders. I'm fluent in English and French and bring a client-centric, detail-oriented approach to gaming and digital entertainment.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

Melbet

Jul 2026 - Present (1 month)

Managed a portfolio of high-value clients, delivering a personalised experience that contributed to a 50% increase in engagement frequency through structured segmentation. Monitored client activity and behaviour to identify growth opportunities and acted on data-driven insights.

Salesforce Zendesk Microsoft Dynamics Excel KPI Reporting Pivot Tables Segmentation Data Insights Customer Relationship Management

Customer Retention Specialist

Melbet

Jul 2025 - Jul 2026 (1 year)

Contributed to multi-channel CRM campaigns (Email, SMS, Push) that reduced churn by 12%. Delivered proactive, timely communication with clients, maintaining a 92%+ CSAT score.

CRM Email Marketing SMS Marketing Push Notifications Customer Retention CSAT

KYC/AML Compliance Specialist

Pawatech

Aug 2024 - Jul 2025 (11 months)

Managed onboarding, risk profiling, documentation, and verification for 1,200+ client accounts. Coordinated with legal, finance, and operations teams to resolve complex client cases.

KYC AML Case Management Regulatory Documentation Client Onboarding

Stakeholder Engagement & Compliance Support Specialist

Mchezo

Nov 2023 - Jul 2024 (8 months)

Maintained 95% SLA compliance while managing multiple, competing client and stakeholder priorities across international markets. Collaborated cross-functionally with stakeholders to resolve queries and align on promotions and policy updates.

Stakeholder Management SLA Cross Functional Collaboration

Global Compliance Support Agent

Mchezo

Feb 2023 - Nov 2023 (9 months)

Handled 60+ daily client cases in a fast-paced environment, applying an analytical, client-centric approach.

Case Management client support Analytical Skills

Level 1 Compliance & Support Agent

betPawa

Feb 2022 - Feb 2023 (1 year)

Supported player account operations within a licensed sports betting platform, building foundational skills in client relationship management and onboarding.

Onboarding Compliance Customer Relationship Management