William (Ford) Kent

I was a technical service representative with extensive experience supporting battery storage systems and resolving complex hardware and software issues.

Promoted through Tier I to Tier III at sonnen, I diagnosed legacy and unique cases, ran grid-simulation tests, deployed software patches, and collaborated with engineering and R&D to reduce product defects.

I regularly mentored peers, contributed to knowledge-article creation and revision, and worked cross-functionally with international teams in the U.S., Germany, and Australia to improve end-user experience.

Adaptable and customer-focused, I combine strong time-management and task-delegation skills with a continuous drive to expand technical knowledge and support high-quality outcomes.