Open to opportunities

Flora Wanjiku

@florawanjiku

Message

I’m a chat moderator with 2.5+ years supporting clients and enforcing guidelines with calm, empathetic rapport.

Kenya

Message

What I'm looking for

I’m looking for a chat-based customer support/community moderation role where I can keep users active and satisfied, enforce guidelines, and de-escalate issues with empathy, professionalism, and strong rapport.

I’m a chat moderator with 2.5+ years of experience engaging clients in real-time conversations and keeping users active and satisfied. I provide emotional support and comfort, while building strong rapport so guideline enforcement doesn’t damage trust.

Across Cloudworkers (2 years) and eModerators (6 months), I regulated messages and enforced community standards through message regulation and guideline enforcement, using real-time judgment to de-escalate tense situations. I stay fast, empathetic, and composed under pressure to maintain professionalism and client engagement & retention.

Experience

Work history, roles, and key accomplishments

Chat Moderator

eModerators

Kept clients engaged through friendly, responsive chat communication while balancing customer satisfaction with moderation duties. De-escalated tense situations while maintaining professionalism and guideline compliance.

Customer Satisfaction Client Communication Message Regulation De escalation Attention To Detail

Chat Moderator

Cloudworkers

Engaged clients in real-time live chat to maintain active, positive conversations while providing emotional support and comfort. Regulated messages and enforced community standards without breaking rapport.

Client Engagement Emotional Support Message Regulation Professional communication Attention To Detail